Senior Administrator - Desk Side Services, AMT Asset Management Software

Sapsf; Italia; On-site; EUR 35,000 - 55,000; Full time

Job summary

OSS Tech is seeking a Senior Administrator to deliver desk-side IT support for GEHC executives and staff. You will handle desktop hardware, Windows and Office 365, printers, barcode scanners, and AV setups while maintaining professional service levels.

The role requires strong troubleshooting skills, on-call flexibility, and the ability to work in a collaborative IT team within a fast-paced environment.

Qualifications

• 2+ years of experience in desktop hardware, operating systems, smartphones, bar code, scanners and printers.
• 2+ years of experience in Microsoft 365 products (Windows, Office, Outlook, Teams, etc.)
• 2+ years of experience in business communication platforms such as messaging and video conferencing.

Responsibilities

• Deliver world-class IT support to onsite and remote executives.
• Independently resolve complex break/fix issues in person or via telephone.
• Perform installations, replacements, upgrades, and other hardware/software tasks as needed.
• Set up and monitor high-priority executive meetings utilizing collaboration and AV services.
• Provide technical support to Office Services as needed.
• Provide recommendations regarding new technologies to better support executives and users.
• Respond to incoming support requests in a timely manner including off hours.
• Log, report, and monitor desktop operations per procedures.

Skills

Desktop hardware

Operating systems

Bar code

Scanners

Printers

Smartphones

Microsoft 365 apps

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft 365

Job description

Career Opportunities: Senior Administrator - Desk Side Services, AMT Asset Management Software (173177)

Requisition ID173177-Posted09/28/2026

OSS Tech is responsible for providing support to GEHC staff and executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers, scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Key Responsibilities

Key Responsibilities to include but are not limited to:

• Deliver world-class IT support to onsite and remote executives
• Independently resolve complex, break/fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide technical support to Office Services as needed
• Provide recommendations regarding new technologies to better support all executives, and users
• Perform regular walkthroughs to provide proactive support to high visible individuals
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills

Skill Requirements

• 2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.
• 2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)
• 2+ years’ experience in business communication platforms such as messaging, video conferencing,

Other Requirements

• Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role)