IT Field Engineer — On-Site Support for Global Warehouse Tech

Amazon Inc.

Agognate

On-site

EUR 32,000 - 52,000

Full time

10 days ago

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Job summary

Amazon IT Systems is seeking an IT Support Engineer to help keep our operations running at peak performance across sites in Italy and beyond. You will troubleshoot issues, support end-user equipment, and participate in network projects to deploy IT infrastructure for new buildings.

The role involves on-site work with travel and mentoring of junior technicians, in a fast-paced logistics environment. We value certifications and experience in Windows, Mac, Linux, and network services, along with

Qualifications

Bachelor's degree in computer science, engineering, mathematics or equivalent.
Experience troubleshooting in a multi-user high availability environment.
Experience in IT client, server, and network service delivery.
Experience with networking technology (TCP/IP, subnetting, DNS and DHCP).
Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
Valid EU driver's license.
Advanced proficiency in Italian (C1 level) and English (B2 level), verbally and in writing.
Preferred Qualifications include CompTIA A+, CompTIA Network+, Cisco CCNA/CCNP, Linux (Redhat), Microsoft hardware, AWS, or other certifications.

Responsibilities

Support end-user equipment and your building's IT infrastructure
Help with key network projects, like the IT setup of new Amazon buildings
Suggest new processes that improve the way Amazon uses IT in its operational sites
Train and mentor IT technicians