IT Support Engineer I

Amazon Inc.; Agognate; On-site; EUR 32,000 - 52,000; Full time

Job summary

Amazon IT Systems is seeking an IT Support Engineer to help keep our operations running at peak performance across sites in Italy and beyond. You will troubleshoot issues, support end-user equipment, and participate in network projects to deploy IT infrastructure for new buildings.

The role involves on-site work with travel and mentoring of junior technicians, in a fast-paced logistics environment. We value certifications and experience in Windows, Mac, Linux, and network services, along with

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent.
• Experience troubleshooting in a multi-user high availability environment.
• Experience in IT client, server, and network service delivery.
• Experience with networking technology (TCP/IP, subnetting, DNS and DHCP).
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
• Valid EU driver's license.
• Advanced proficiency in Italian (C1 level) and English (B2 level), verbally and in writing.
• Preferred Qualifications include CompTIA A+, CompTIA Network+, Cisco CCNA/CCNP, Linux (Redhat), Microsoft hardware, AWS, or other certifications.

Responsibilities

• Support end-user equipment and your building's IT infrastructure
• Help with key network projects, like the IT setup of new Amazon buildings
• Suggest new processes that improve the way Amazon uses IT in its operational sites
• Train and mentor IT technicians

Skills

IT troubleshooting

IT service delivery

Networking concepts

Windows/mac/linux support

Driving license (EU)

Italian (C1) and English (B2)

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

AWS

CompTIA A+

CompTIA Network+

Cisco CCNA/CCNP

Linux (Redhat)

Microsoft hardware

Job description

IT systems that work effectively keep Amazon's operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time, you'll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future. The applicable collective agreement for this role is CBA for employees of Logistics, Delivery and Shipping Sector . The position is classified at level 2 or above, depending on the candidate's skills, competences and experience.

Key job responsibilities

• Support end-user equipment and your building's IT infrastructure
• Help with key network projects, like the IT setup of new Amazon buildings
• Suggest new processes that improve the way Amazon uses IT in its operational sites
• Train and mentor IT technicians

A day in the life

You'll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you'll work with remote and on-site colleagues to support them with any issues. You'll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.

About the team

Ops Tech Solutions (OTS) is the field IT organization responsible for first level troubleshoot of IT issues in our FCs, distribution centers and other sites.

Basic Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent
• Experience troubleshooting in a multi-user high availability environment
• Experience in IT client, server, and network service delivery
• Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• Valid EU driver's license
• Advanced proficiency in Italian (C1 level) and English (B2 level), verbally and in writing

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco CCNA/CCNP, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in complex problem solving, and working in a tight schedule environment
• Experience in a fast paced, dynamic organization
• Experience in customer-facing roles
• Experience of working with common network and internet protocols such as, network management protocols, network communication protocols and network security protocols

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full‑time basis. For part‑time hours, the salary will be pro‑rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

See below the minimum gross base salary for this position:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.