IT BUSINESS ANALYST

BYD Europe; Milano; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

International work environment

Career opportunities in EV industry

Competitive salary and benefits

Job summary

BYD Europe is seeking an IT Business Systems Analyst for Milan to join a dynamic team. You will connect business needs with tech solutions across CRM, ERP, WMS, and logistics systems, ensuring data accuracy and process optimization.

The role requires 3–7 years in similar roles and a strong analytical mindset. Responsibilities include gathering requirements, coordinating with Product Managers and Engineering, leading UAT, and maintaining system documentation.

Qualifications

• Bachelor's degree in a related field.
• 3-7 years of experience in similar roles supporting enterprise applications.
• Strong understanding of CRM, ERP, WMS, Customer Service, Supply Chain, Logistics systems.
• Excellent communication, stakeholder management, and documentation skills.
• Strong analytical and problem-solving skills for impact assessment and improvement.
• Proficiency in SQL and database query tools for data analysis and validation.
• Experience with data visualization tools (Power BI, Tableau, Looker).
• Familiarity with APIs, integrations, data models, and architectures.
• Basic Python scripting for data analysis and automation is a plus.
• Fluent in English and local market language; Chinese a plus.

Responsibilities

• Partner with stakeholders to understand processes, pain points, and requirements.
• Gather, analyze, document, and manage business requirements and align with system capabilities.
• Collaborate with Product Managers, Engineering, and stakeholders to design solutions.
• Validate solutions meet business needs and expectations.
• Lead UAT, coordinate validation activities, and support deployment.
• Analyze data to identify trends and opportunities for automation.
• Develop and maintain process docs, operation manuals, and user guides.
• Provide functional support, user training, and system administration.
• Manage key systems including CRM, Digital Marketing Platforms, Dealer Systems, API integrations.

Skills

CRM/ERP/WMS

SQL

Power BI

Tableau/Looker

APIs & integrations

Python scripting

English language

Stakeholder management

Documentation

Analytical thinking

Education

Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field

Tools

Power BI

Tableau

Looker

APIs

Job description

IT Business System Analyst - Milan

Salary 40k-50k

About BYD

Our purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for an IT Business Systems Analyst that connects with this mission and wants to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 900,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Your profile

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field.

• 3-7 years of experience as a Business Systems Analyst, Business Analyst, Functional Consultant, or similar role supporting enterprise applications.

• Strong understanding of CRM, ERP, WMS, Customer Service, Supply Chain, Logistics or related business systems. Experience in the automotive industry is preferred.

• Excellent communication, stakeholder management, and documentation skills, with the ability to translate complex business requirements into clear functional specifications.

• Strong analytical and problem-solving skills, with the ability to assess business impacts, evaluate solutions, and drive continuous improvement.

• Proficiency in SQL and database query tools is required for data analysis, troubleshooting, reporting, and validation of business requirements.

• Experience with data visualization and reporting tools such as Power BI, Tableau, Looker, or similar analytics platforms is highly preferred.

• Familiarity with APIs, system integrations, data models, and enterprise application architectures.

• Basic Python scripting skills for data analysis and automation are a plus.

• Fluent in English and the local market language. Chinese language skills are considered an advantage.

Key Responsibilities

• Partner with business stakeholders to understand business processes, pain points, and operational requirements within the assigned domain.

• Gather, analyze, document, and manage business and functional requirements, ensuring alignment between business needs and system capabilities.

• Collaborate with Product Managers, Engineering teams, and business stakeholders to design and implement effective technology solutions.

• Validate proposed solutions and ensure they meet business requirements, operational needs, and user expectations.

• Lead User Acceptance Testing (UAT), coordinate business validation activities, and support successful solution deployment.

• Analyze business and operational data to identify trends, root causes, and opportunities for process improvement and automation.

• Develop and maintain business process documentation, system operation manuals, training materials, and user guides.

• Provide functional support, user training, and ongoing system administration for business-critical applications.

• Manage and support key business systems including CRM, Digital Marketing Platforms, Dealer Systems, API integrations, and related business applications.

What we Offer

• International work environment;

• Opportunities for career growth and development;

• Career opportunities in electric vehicles: Be part of the innovative and rapidly growing electric vehicle industry;

• Multilingual training: Enhance your language skills with our comprehensive training programs;

• Competitive salary and benefits.

Location: Milan