IT Business Systems Analyst - Milan (CRM/ERP & Data)

BYD Europe; Milano; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

International work environment

Career opportunities in EV industry

Competitive salary and benefits

Job summary

BYD Europe is seeking an IT Business Systems Analyst for Milan to join a dynamic team. You will connect business needs with tech solutions across CRM, ERP, WMS, and logistics systems, ensuring data accuracy and process optimization.

The role requires 3–7 years in similar roles and a strong analytical mindset. Responsibilities include gathering requirements, coordinating with Product Managers and Engineering, leading UAT, and maintaining system documentation.

Qualifications

• Bachelor's degree in a related field.
• 3-7 years of experience in similar roles supporting enterprise applications.
• Strong understanding of CRM, ERP, WMS, Customer Service, Supply Chain, Logistics systems.
• Excellent communication, stakeholder management, and documentation skills.
• Strong analytical and problem-solving skills for impact assessment and improvement.
• Proficiency in SQL and database query tools for data analysis and validation.
• Experience with data visualization tools (Power BI, Tableau, Looker).
• Familiarity with APIs, integrations, data models, and architectures.
• Basic Python scripting for data analysis and automation is a plus.
• Fluent in English and local market language; Chinese a plus.

Responsibilities

• Partner with stakeholders to understand processes, pain points, and requirements.
• Gather, analyze, document, and manage business requirements and align with system capabilities.
• Collaborate with Product Managers, Engineering, and stakeholders to design solutions.
• Validate solutions meet business needs and expectations.
• Lead UAT, coordinate validation activities, and support deployment.
• Analyze data to identify trends and opportunities for automation.
• Develop and maintain process docs, operation manuals, and user guides.
• Provide functional support, user training, and system administration.
• Manage key systems including CRM, Digital Marketing Platforms, Dealer Systems, API integrations.

Skills

CRM/ERP/WMS

SQL

Power BI

Tableau/Looker

APIs & integrations

Python scripting

English language

Stakeholder management

Documentation

Analytical thinking

Education

Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field

Tools

Power BI

Tableau

Looker

APIs

Job description

BYD Europe is seeking an IT Business Systems Analyst for Milan to join a dynamic team. You will connect business needs with tech solutions across CRM, ERP, WMS, and logistics systems, ensuring data accuracy and process optimization.

The role requires 3–7 years in similar roles and a strong analytical mindset. Responsibilities include gathering requirements, coordinating with Product Managers and Engineering, leading UAT, and maintaining system documentation.