Service Digitalization Specialist

BYD Europe; Milano; In loco; EUR 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive remuneration

Pension plan

Team-building events

Descrizione del lavoro

BYD Europe is seeking a seasoned professional to lead after-sales system design and integration across multiple platforms in the European deployment. You will gather requirements, design solutions, and drive cross-functional implementation with IT, engineering, and dealers.

The role emphasizes data-driven decision support, system training, and continuous improvement of digital tools to enhance service efficiency and customer satisfaction in a fast-growing NEV environment.

Competenze

• Bachelor’s degree or higher in CS, SE, IS, or related field.
• Working language is English (Mandarin a plus).
• 5+ years of relevant experience in system support, software development, or digital transformation in after-sales or automotive.
• Proficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration, database management (SQL), and data analysis.
• Familiarity with REST API, SOAP, and other interface development and system integration technologies.

Mansioni

• Requirement Analysis and Solution Design for after-sales processes and dealer systems.
• System Integration and Implementation of DMS, SAP, WMS, OMS, TIS, etc.
• Data Analysis and Reporting to support decision-making for front-line teams and management.
• Training and Technical Guidance for after-sales staff and dealers; create training materials and manuals.
• Stay updated on NEV industry tech trends and propose innovative system solutions.

Conoscenze

English language

Project management

Cross-functional collaboration

System integration

Data analysis

REST API

SOAP

Formazione

Bachelor’s degree or higher in CS/SE/IS

Strumenti

SAP

DMS

WMS

OMS

TIS

SQL

Descrizione del lavoro

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities

• Requirement Analysis and Solution Design: Gain an in-depth understanding of after-sales business processes, gather and analyze system requirements from front-line teams and dealers, and design corresponding solutions.
• System Integration and Implementation: Participate in the implementation and integration of DMS, SAP, WMS, OMS, TIS, etc.
• Data Analysis and Reporting: Data within the system to provide decision-making support for front-line teams and management. Develop, optimize, and maintain after-sales service-related reporting systems, enhancing the visibility of after-sales operations.
• Training and Technical Guidance: Conduct system operation training for after-sales staff and Dealers, develop training materials and user manuals to improve their understanding and utilization of digital systems.
• Continuous Improvement and Innovation: Stay updated on technology trends in the NEV industry, proposing innovative system solutions to enhance after-sales service efficiency and customer satisfaction.

Qualifications

• Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields.
• Working language is English. Fluent Mandarin speaking is a plus.
• 5+ years of relevant experience, preferably in system support, software development, or digital transformation projects in the after-sales or automotive industry.
• Proficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration, database management (e.g., SQL), and data analysis.
• Familiarity with REST API, SOAP, and other interface development and system integration technologies.
• Strong project management skills with the ability to ensure timely delivery of cross-departmental projects.
• Excellent communication skills, capable of effectively interacting with business teams, technical teams, and external vendors to drive project progress.
  

We offer

• Performance and experience-based competitive remuneration, pension plan.
• Department & company-wide teambuilding events.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.