Internship Front Office - Tivoli President Milano Hotel

Hosco.Com; Lombardia; On-site; EUR 6,700 - 10,000; Part time

Benefits offered by this job

Monthly allowance 600 EUR

Global hospitality exposure

Career development opportunities

Job summary

Minor Hotels Europe & Americas is seeking a Front Office Intern to support the Front Office team in delivering exceptional guest service. You will assist with guest reception, check-in/check-out, and administrative tasks while learning hotel operations.

The role emphasizes a guest-centered mindset, strong communication skills, and the ability to work in a dynamic hospitality environment. Internship opportunities include international exposure and career development within the Minor Hotels group.

Qualifications

• High school diploma or university degree in Hospitality, Tourism, Languages or related field.
• Strong guest-oriented mindset and passion for hospitality.
• Excellent communication and interpersonal skills with empathy.
• Positive attitude, flexibility and a willingness to learn.
• Team player with strong organizational and problem-solving skills.
• Proficiency in English; second foreign language is a plus.

Responsibilities

• Welcome and assist guests throughout their stay.
• Assist with check-in and check-out and guest inquiries.
• Promote hotel services to guests.
• Manage guest stays and ensure accurate data entry in systems.
• Support back-office activities and shift handovers to ensure service continuity.
• Collaborate with hotel departments for a seamless guest experience.

Skills

Guest service mindset

Communication

Teamwork

Organizational skills

English proficiency

Microsoft Office

Education

High school diploma

Hospitality/ Tourism related degree

Languages

Tools

Microsoft Office

Job description

What will your mission be?

We are looking for a Front Office Intern to join our team and support the Front Office department in delivering outstanding guest service. In this role, you will assist with guest reception and support activities, helping to ensure an excellent stay experience in line with Minor Hotels hospitality standards.

What will you be responsible for?

• Support the Front Office team in welcoming and assisting guests throughout all stages of their stay.
• Assist with check-in and check-out procedures, as well as handling guest requests and inquiries.
• Develop a thorough understanding of the hotel s services, contributing to their promotion and enhancement for guests.
• Collaborate in managing administrative tasks related to guest stays and ensuring accurate data entry in the relevant systems.
• Support back-office activities and shift handovers, helping to ensure service continuity and operational efficiency.
• Work closely with the hotel s operational departments to contribute to a seamless and personalized guest experience.

What are we looking for?

• High school diploma or university degree, preferably in Hospitality Management, Tourism, Languages, or a related field.
• A strong guest-oriented mindset and a genuine passion for the hospitality industry.
• Excellent communication and interpersonal skills, with a high level of empathy.
• A positive attitude, flexibility, and a willingness to learn.
• Ability to work effectively as part of a team and thrive in a dynamic environment.
• Strong organizational and problem-solving skills.
• Excellent command of English; knowledge of a second foreign language will be considered a plus.
• Good proficiency in Microsoft Office and other standard computer applications.
• Accuracy, reliability, and strong attention to detail.

Benefits

Monthly allowance of 600.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our journey is driven by the passion and dedication of our talented teams, who enjoy a range of exclusive benefits, including:

• A truly global experience, working alongside colleagues from more than 150 nationalities.
• The opportunity to learn from experienced hospitality professionals and gain valuable industry knowledge.
• Involvement in meaningful and challenging projects that contribute to the success of the business.
• Opportunities for growth and career development within the Minor Hotels group.
• The chance to make a positive impact through our sustainability program and volunteering initiatives.
• Team member rates and exclusive promotions, including discounted stays at our hotels worldwide and special benefits through our corporate loyalty program.