Internship Front Office - Tivoli President Milano Hotel

247 Media Limited; Italy; On-site; EUR 6,100 - 7,300; Part time

Benefits offered by this job

Global exposure

Professional development

Staff accommodations and discounts

Job summary

Minor Hotels Europe & Americas is seeking a Front Office Intern to assist the Front Office team in delivering outstanding guest service. You will support guest reception, check-in/check-out, and related administrative tasks to ensure guests have an exceptional stay.

The role emphasizes a guest-oriented mindset, teamwork, and strong communication. English fluency is required, and learning opportunities with a global hospitality group are offered.

Qualifications

• Excellent communication and interpersonal skills with empathy.
• Strong guest-oriented mindset and willingness to learn.
• Ability to work effectively in a dynamic environment and as part of a team.
• Accurate data entry and attention to detail in guest stays.

Responsibilities

• Welcome and assist guests during their stay.
• Assist with check-in and check-out procedures and guest requests.
• Know hotel services and promote them to guests.
• Handle administrative tasks and data entry for guest stays.
• Support back-office activities and shift handovers for continuity.
• Collaborate with hotel departments to ensure a seamless guest experience.

Skills

Communication

Empathy

Teamwork

Organizational skills

Attention to detail

Flexibility

Education

High school diploma or university degree

Tools

MS Office

Job description

What will your mission be?

We are looking for a Front Office Intern to join our team and support the Front Office department in delivering outstanding guest service. In this role, you will assist with guest reception and support activities, helping to ensure an excellent stay experience in line with Minor Hotels’ hospitality standards.

What will you be responsible for?

• Support the Front Office team in welcoming and assisting guests throughout all stages of their stay.
• Assist with check-in and check-out procedures, as well as handling guest requests and inquiries.
• Develop a thorough understanding of the hotel’s services, contributing to their promotion and enhancement for guests.
• Collaborate in managing administrative tasks related to guest stays and ensuring accurate data entry in the relevant systems.
• Support back-office activities and shift handovers, helping to ensure service continuity and operational efficiency.
• Work closely with the hotel’s operational departments to contribute to a seamless and personalized guest experience.

What are we looking for?

• High school diploma or university degree, preferably in Hospitality Management, Tourism, Languages, or a related field.
• A strong guest-oriented mindset and a genuine passion for the hospitality industry.
• Excellent communication and interpersonal skills, with a high level of empathy.
• A positive attitude, flexibility, and a willingness to learn.
• Ability to work effectively as part of a team and thrive in a dynamic environment.
• Strong organizational and problem-solving skills.
• Excellent command of English; knowledge of a second foreign language will be considered a plus.
• Good proficiency in Microsoft Office and other standard computer applications.
• Accuracy, reliability, and strong attention to detail.

Benefits

Monthly allowance of € 600.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our journey is driven by the passion and dedication of our talented teams, who enjoy a range of exclusive benefits, including:

• A truly global experience, working alongside colleagues from more than 150 nationalities.
• The opportunity tolearn from experienced hospitality professionals and gain valuable industry knowledge.
• Involvement in meaningful and challenging projects that contribute to the success of the business.
• Opportunities for growth and career development within the Minor Hotels group.
• The chance to make a positive impact through our sustainability program and volunteering initiatives.
• Team member rates and exclusive promotions, including discounted stays at our hotels worldwide and special benefits through our corporate loyalty program.