Intercompany Order Desk Specialist

Gerresheimer Querétaro; Emilia-Romagna; On-site; EUR 33,000 - 45,000; Full time

Job summary

Gerresheimer is seeking an Intercompany Order Desk Specialist to coordinate end-to-end intercompany orders across the Moulded Glass network, ensuring on-time delivery and replenishment.

You will manage SAP orders, define MRP parameters, and collaborate with Production Planning, Logistics, Customer Service, and warehouses across sites.

Fluency in English and Italian required; a strong focus on accuracy, communication, and problem solving is essential.

Qualifications

• Bachelor’s degree in supply chain, logistics, business administration or related field.
• Experience in order management, supply chain or logistics in an international environment.
• Good knowledge of SAP/ERP and Microsoft Excel; BI/reporting tools a plus.
• Fluent in English and Italian; strong coordination and communication skills.

Responsibilities

• Manage and monitor intercompany orders in SAP with data accuracy and timely confirmations.
• Define and maintain MRP and replenishment parameters balancing availability and costs.
• Coordinate with Production Planning, Logistics, CS, Warehouse and plants to handle delays.
• Monitor KPIs like OTIF, inventory coverage, order backlog, overdue orders; drive improvements.
• Ensure data quality, reporting, and transparent communication of priorities and risks.

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration or a related field

Tools

SAP/ERP

Microsoft Excel

BI tools

Job description

Working at Gerresheimer

Intercompany Order Desk Specialist

Full-time

Job Description

The resource ensure the end-to-end coordination of intercompany orders across the Moulded Glass network, securing delivery reliability, product availability and efficient replenishment flows between supplying and receiving sites.

Key Responsibilities

• Manage and monitor intercompany orders in SAP, ensuring data accuracy, timely confirmations and adherence to delivery dates.
• Define and maintain MRP and replenishment parameters, balancing product availability, inventory levels and costs.
• Coordinate with Production Planning, Logistics, Customer Service, Warehouse and plant teams to manage delays, shortages and supply issues.
• Monitor operational KPIs, including OTIF, inventory coverage, order backlog and overdue orders, driving corrective actions and continuous improvement.
• Ensure data quality, accurate reporting and transparent communication of priorities, risks and supply status.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration or a related field.
• Experience in order management, supply chain or logistics within an international environment.
• Good knowledge of SAP/ERP and Microsoft Excel; BI and reporting tools are a plus.
• Fluent in written and spoken English and Italian.
• Strong coordination and communication skills, analytical thinking, problem-solving, accuracy, proactivity, ownership and a customer-oriented mindset.

Additional Information

Gross Annual Salary range: 33.000,00 € - 45.000,00 €