Inside Sales – Field Service Sales, Italy

WIKA Group; Arese; Hybrid; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Work-life integration

Mobile working

Flexible working hours

Pension scheme

Good development opportunities

Employee discounts

Attractive remuneration system

Health initiatives

Job summary

WIKA Group in Arese, Lombardy, is seeking a commercially oriented technical sales support professional. You will engage with customers remotely, prepare quotations, and assist in pre‑sales to order receipt, while keeping CRM up to date.

You will support the Area Sales Manager, coordinate pricing discussions, and ensure accurate product and customer data handling; English proficiency is required for international interactions.

Qualifications

• Technical / Scientific diploma or Technical / Scientific bachelor degree and 2+ years of experience.
• English (written and oral) B2 level as a minimum.
• Aptitude for technical discussions and understanding of product features.
• Interested in frequent interactions with customers, business partners and colleagues.
• Written and verbal communication skills, able to transfer and interpret requests.
• Knowledge of Process and Automation Instrumentation and its Applications is a plus but not mandatory.

Responsibilities

• Provides remote support to customers on both commercial and technical matters.
• Prepares and issues commercial quotations to customers, collaborating with Area Sales Managers and sales agents where applicable.
• Supports customers during pre-sales activities through to order receipt and assists them in identifying the most suitable technical product requirements.
• Supports the Area Sales Manager in the continuous update and maintenance of the customer database (CRM).
• Monitors quotations and ensures appropriate follow-up activities are carried out.
• Clarifies technical aspects of orders with internal sales specialists and aligns with the Customer Sales Team Leader on pricing, discounts, and margin-related matters.
• Maintains regular contact with WIKA production units to optimize the quotation process, including the opening of Internal Requests when required.
• Supports Area SalesManagers in continuously updating the customer database with information related to prices, discounts, customer master data, product master data, and guidelines.

Skills

English (B2)

Customer communication

Technical discussions

CRM knowledge

Interpersonal skills

Education

Technical / Scientific diploma or Technical / Scientific bachelor degree

Tools

CRM software

MS Office

Job description

• Provides remote support to customers on both commercial and technical matters
• Prepares and issues commercial quotations to customers, collaborating with Area Sales Managers and sales agents where applicable
• Supports customers during pre-sales activities through to order receipt and assists them in identifying the most suitable technical product requirements
• Supports the Area Sales Manager in the continuous update and maintenance of the customer database (CRM)
• Monitors quotations and ensures appropriate follow-up activities are carried out
• Clarifies technical aspects of orders with internal sales specialists and aligns with the Customer Sales Team Leader on pricing, discounts, and margin-related matters
• Maintains regular contact with WIKA production units to optimize the quotation process, including the opening of Internal Requests when required
• Supports Area SalesManagers in continuously updating the customer database with information related to prices, discounts, customer master data, product master data, and guidelines

Your activities

• Provides remote support to customers on both commercial and technical matters
• Prepares and issues commercial quotations to customers, collaborating with Area Sales Managers and sales agents where applicable
• Supports customers during pre-sales activities through to order receipt and assists them in identifying the most suitable technical product requirements
• Supports the Area Sales Manager in the continuous update and maintenance of the customer database (CRM)
• Monitors quotations and ensures appropriate follow-up activities are carried out
• Clarifies technical aspects of orders with internal sales specialists and aligns with the Customer Sales Team Leader on pricing, discounts, and margin-related matters
• Maintains regular contact with WIKA production units to optimize the quotation process, including the opening of Internal Requests when required
• Supports Area SalesManagers in continuously updating the customer database with information related to prices, discounts, customer master data, product master data, and guidelines

Your profile

• Technical / Scientific diploma or Technical / Scientific bachelor degree and 2+ years of experience
• English (written and oral) B2 level as a minimum
• Having an aptitude for technical discussions and understanding of product features
• Interested in frequent interactions with customers, business partners and colleagues
• Written and verbal communication skills, able to effectively transfer and interpret written and oral requests and requirements
• Knowledge of Process and Automation Instrumentation and its Applications is a plus but not a mandatory requirement

Benefits:

• Work-life integration
• Mobile working
• Flexible working hours
• Pension scheme
• Good development opportunities
• Employee discounts
• Attractive remuneration system
• Health initiatives

The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end.

Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.