Information Technology Support Specialist

Avaso Technology Solutions; Bolzano; In loco; EUR 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Descrizione del lavoro

AVASO Technology Solutions seeks an experienced Onsite Support Field Engineer in Bolzano, Italy. You will provide desktop support, troubleshoot hardware, software, and network issues, and deploy OS and software updates for end users.

The role requires strong technical skills, customer focus, and the ability to work independently in a fast-paced environment. English and Italian fluency is expected, with opportunities to grow within a global IT services company.

Competenze

• 2 years of desktop support experience.
• Experience with Windows, macOS and Linux.
• Proficient in Active Directory and security concepts.
• Familiar with ITIL processes.

Mansioni

• Provide on-site and remote desktop support for users.
• Troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Ensure deployment of operating systems, updates, and software packages.
• Work with IT team to resolve and elevate issues.
• Perform routine system audits and ensure security.

Conoscenze

Desktop support

Windows

Mac OS

Linux

Active Directory

Remote desktop

Networking (TCP/IP/DNS/DHCP)

MS Office

Hardware diagnostics

Imaging/Deployment tools (SCCM/MDT)

ITIL

Communication

Independent work

English/Italian fluency

Microsoft 365

Google Workspace

IT security

Strumenti

SCCM

MDT

Remote desktop tools

Troubleshooting tools

Descrizione del lavoro

Job Opportunity

Onsite Support field Engineer at AVASO Technology.

Location: Bolzona, Italy. Employment Type: Dispatch. Experience: 2 years. Language Known: English, Italian.

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

We are seeking an experienced Onsite Support field Engineer to join our team in Bolzona, Italy. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and elevate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills and Qualifications

• 2 years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Fluency in English, Italian.

Must Have Skills

• Certification: CompTIA A, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

Benefits

• Competitive salary and benefits package.

Why AVASO Technology?

Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Work with cutting-edge technologies to shape the future of IT solutions.

Equal Employment Opportunity Statement

AVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.