Industrial Hardware Technical Support — Hybrid (Italy)

ASEM S.r.l.; Artegna; Hybrid; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Volunteer Paid Time off

Volunteer/donation matching

Digital learning library

Mindfulness program

Employee Assistance Program

OnTrack wellbeing program

Job summary

ASEM S.r.l. is seeking a Technical Customer Care (Hardware) to provide high-level post-sales support for industrial hardware platforms based on PC x86/x64 and ARM architectures.

The role is based in Artegna, Italy, with a hybrid schedule and collaboration across engineering, quality, and operations teams. You will report to the HW Customer Care Manager and handle technical issues, documentation, and timely resolutions while ensuring customer satisfaction.

Qualifications

• Experience in the industrial automation sector.
• 3+ years in technical customer support, hardware troubleshooting, or after-sales service.
• Knowledge of Windows and Linux operating systems.
• Knowledge of computer networks and industrial fieldbus technologies.
• Familiarity with CRM and ticketing systems.
• Experience with SAP is a plus.
• Ability to interpret technical docs, schematics, and specs.
• Customer-oriented mindset and reporting skills.
• Experience handling multi-channel support requests.

Responsibilities

• Provide technical support for hardware platforms based on PC x86/x64 and ARM architecture.
• Deliver professional post-sales customer support, ensuring customer satisfaction and timely resolution of technical issues.
• Analyze hardware problems, identify root causes, and determine solutions.
• Manage customer support tickets, documentation, tracking, and closure.
• Coordinate with Repairs, Engineering, Quality, Operations, Production, Sales, and Product Management to resolve requests.
• Identify and recommend spare parts and replacement solutions.

Skills

Windows & Linux

Industrial hardware support

Technical troubleshooting

CRM systems

SAP knowledge

English language

Italian language

Networking basics

Documentation & reporting

Team collaboration

Tools

SAP

Job description

ASEM S.r.l. is seeking a Technical Customer Care (Hardware) to provide high-level post-sales support for industrial hardware platforms based on PC x86/x64 and ARM architectures.

The role is based in Artegna, Italy, with a hybrid schedule and collaboration across engineering, quality, and operations teams. You will report to the HW Customer Care Manager and handle technical issues, documentation, and timely resolutions while ensuring customer satisfaction.