Remote Technical Support Engineer – Automatic Machines

Amdistributori; Brescia; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Company cafeteria

Performance bonus

Overtime pay

Thirteenth-month salary

Résumé du poste

Amdistributori, located in Brescia, is seeking a Technical Support Employee to join their assistance team. The role involves providing remote support to field technicians, assisting with configuration changes, and analyzing technical issues.

The ideal candidate should have at least 5 years of experience in technical support roles, possessing strong planning skills and a high learning aptitude. The position offers a full-time contract with additional benefits, including performance bonuses and overtime pay.

Qualifications

• At least 5 years in a similar role.
• Preferred experience in Technical Support Employee of 3 years.

Responsabilités

• Provide remote support to field technicians for fault resolution.
• Assist in configuration changes and explain product functionalities.
• Analyze technical issues remotely.
• Open service tickets to report malfunctions.

Connaissances

Basic knowledge of electronics and IT

Strong planning skills

High learning aptitude

Basic knowledge of data networks

Description du poste

Amdistributori, located in Brescia, is seeking a Technical Support Employee to join their assistance team. The role involves providing remote support to field technicians, assisting with configuration changes, and analyzing technical issues.

The ideal candidate should have at least 5 years of experience in technical support roles, possessing strong planning skills and a high learning aptitude. The position offers a full-time contract with additional benefits, including performance bonuses and overtime pay.