ICT B2B Business Analyst

Stellantis; Piemonte; In loco; EUR 39.000 - 43.000; Tempo pieno

Descrizione del lavoro

Stellantis is seeking an ICT B2B Business Analyst to design and evolve CRM, Loyalty, and Customer Engagement for dealer, partner, and distribution networks. The role focuses on understanding B2B needs and harmonizing CRM experiences across Stellantis brands, while building a strong B2B data foundation.

You will bridge business and IT, translate requirements into specs, and drive testing, rollout, and continuous improvement of B2B CRM and loyalty solutions in a fast-paced automotive environment.

Competenze

• 3–5 years of Business Analyst experience in CRM/Sales.
• Master’s degree in CS, IS, Engineering, or related field.
• Strong understanding of B2B processes and partner ecosystems.
• Ability to translate business needs into functional designs.
• Experience with agile methodologies.
• Strong communication and stakeholder management.
• Fluent in English and Italian (written and spoken).
• Experience in automotive or dealer networks.

Mansioni

• Gather, analyze, and challenge business requirements from B2B stakeholders across Sales, CRM, Loyalty, and Customer Engagement domains.
• Translate requirements into functional specifications and user stories.
• Support the design and optimization of B2B CRM processes for dealer, partner, and distribution networks.
• Contribute to the definition and implementation of B2B DB so to support loyalty programs, engagement initiatives, and customer lifecycle management use cases.
• Ensure business requirements are aligned with CRM, customer data, and engagement platform capabilities.
• Act as a bridge between business and IT teams.
• Participate in testing activities, user acceptance testing, validation, and rollout of B2B CRM and loyalty solutions.
• Contribute to the delivery of loyalty and engagement use cases.
• Monitor the effectiveness of implemented solutions and support the identification of continuous improvement opportunities.

Conoscenze

CRM

Sales processes

Agile methods

Stakeholder management

Communication

Formazione

Master's degree

Strumenti

Salesforce Corporate module

Descrizione del lavoro

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview

The ICT B2B CRM & Loyalty Business Analyst supports the design and evolution of CRM, Loyalty, and Customer Engagement solutions for B2B environments, with a specific focus on dealer, partner, and distribution networks.

The role focuses on understanding the specific needs and operating models of B2B stakeholders, making possible to harmonize CRM experience at dealer side when B2B customer must be managed.

It will be required to optimize and uniform the process among all Stellantis Brands, so to improve B2B tool adaptation and their efficiency. Building a strong B2B well-structured DB is one of the main goal of the role.

Responsibilities

The responsibilities of the ICT B2B Business Analyst include but are not limited to the following:

• Gather, analyze, and challenge business requirements from B2B stakeholders across Sales, CRM, Loyalty, and Customer Engagement domains.
• Translate requirements into functional specifications and user stories.
• Support the design and optimization of B2B CRM processes for dealer, partner, and distribution networks.
• Contribute to the definition and implementation of B2B DB so to support loyalty programs, engagement initiatives, and customer lifecycle management use cases.
• Ensure business requirements are aligned with CRM, customer data, and engagement platform capabilities.
• Act as a bridge between business and IT teams.
• Participate in testing activities, user acceptance testing, validation, and rollout of B2B CRM and loyalty solutions.
• Contribute to the delivery of loyalty and engagement use cases.
• Monitor the effectiveness of implemented solutions and support the identification of continuous improvement opportunities.

Qualifications, Skills & Experience

• Proven experience (3-5 years) as Business Analyst in CRM / Sales environments.
• Master’s degree in computer science, Information Systems, Engineering, Management Engineering, or a related field.
• Strong understanding of B2B processes and partner ecosystems.
• Ability to translate business needs into functional designs.
• Experience with agile methodologies.
• Strong communication and stakeholder management skills.
• Familiarity with tools such as Salesforce Corporate module.
• Experience in automotive or dealer networks.
• Fluent in English in Italian (written and spoken).

Offer

• Salary range: from 39 k € to 43 k €, that will be defined depending on the level of adherence of the candidate to the job requirements
• Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the (first / second / third) professional area.

Please submit your CV in English.

Disclaimer

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

By submitting your application, you are accepting our privacy notice: https://www.stellantis.com/en/privacy