ICT CRM & Customer Data Integration Lead

Stellantis; Torino; In loco; EUR 39.000 - 43.000; Tempo pieno

Descrizione del lavoro

Stellantis in Torino is seeking an ICT CRM & CDP Integration Lead to define and govern the technical integration landscape across CRM, CDP, Marketing Technologies and other customer-related apps. The role focuses on building and maintaining a robust customer data foundation, ensuring reliable data flows across the ecosystem.

The lead will establish integration standards and reusable patterns to support Customer 360, analytics, personalization, and AI-driven capabilities while preserving

Competenze

• 3–5 years of strong experience in system integration and data architecture.
• Master’s degree in CS, IS, Engineering, or related field.
• Knowledge of CRM/CDP ecosystems and data orchestration.
• Experience with APIs, middleware and integration patterns.
• Understanding of data management, quality and governance.
• Excellent problem-solving and stakeholder coordination.
• Experience with Salesforce integrations and CDPs.

Mansioni

• Define and govern integration architecture across CRM, CDP, DMS and marketing platforms.
• Define integration roadmaps aligned with target architecture and long-term strategy.
• Leverage AI capabilities to enable business stakeholders access to tech ecosystems.
• Ensure consistency, quality and scalability of customer data flows.
• Lead design and implementation of integration solutions (APIs, middleware, data pipelines).
• Promote solutions that minimize technical debt and maximize platform reuse.
• Collaborate with internal teams and external vendors for end-to-end delivery.
• Identify and mitigate integration risks and performance issues.
• Support data models and Customer 360 capabilities.

Conoscenze

System integration

Data architecture

CRM/CDP knowledge

APIs & middleware

Data governance

Stakeholder coordination

English & Italian

Formazione

Master’s degree (CS / IS / Engineering)

Strumenti

Salesforce integrations

CDPs (Treasure AI)

Descrizione del lavoro

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview

The ICT CRM & CDP Integration Lead is responsible for defining and governing the technical integration landscape across CRM, Customer Data Platform, Marketing Technologies, and other customer-related applications.

The role focuses on building and maintaining a robust customer data foundation, ensuring reliable, scalable, and efficient data flows across the ecosystem. By establishing integration standards, architectural principles, and reusable patterns, the Integration Lead helps preserve the long-term maintainability, consistency, and sustainability of the technology landscape while enabling Customer 360, analytics, personalization, and AI-driven capabilities.

Responsibilities

The responsibilities of the ICT CRM & Customer Data Integration Lead include but are not limited to the following:

• Define and govern integration architecture across CRM, CDP, DMS and marketing platforms.
• Define integration roadmaps aligned with target architecture and long-term technology strategy.
• Leveraging AI capabilities to make tech ecosystems easy to access for business stakeholders.
• Ensure consistency, quality and scalability of customer data flows.
• Lead the design and implementation of integration solutions (APIs, middleware, data pipelines).
• Promote integration solutions that minimize technical debt, reduce system complexity, and maximize platform reuse.
• Collaborate with internal teams and external vendors to deliver end-to-end integration.
• Identify and mitigate integration risks and performance issues.
• Support the definition of data models and customer 360 capabilities.

Qualifications, Skills & Experience

• Strong experience in system integration and data architecture (3-5 years).
• Master’s degree in computer science, Information Systems, Engineering, Management Engineering, or a related field.
• Knowledge of CRM/CDP ecosystems and data orchestration principles.
• Experience with APIs, middleware and integration patterns.
• Understanding of data management, data quality and governance.
• Strong problem-solving and stakeholder coordination skills.
• Experience with tools such as Salesforce integrations, CDPs (e.g. Treasure AI).
• Background in complex, multi-system environments.
• Fluent in English and Italian (written and spoken).

Offer

• Salary range: from 39 k € to 43 k €, that will be defined depending on the level of adherence of the candidate to the job requirements
• Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the (first / second / third) professional area.

Disclaimer

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.