Associate Technical Services Engineer II

MongoDB Inc.; Lombardia; Híbrido; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

MongoDB Inc. is seeking a Technical Services Engineer based in Milan for a hybrid role. You will solve complex database and cloud platform challenges, advise customers on architecture, performance, recovery, and security, and work with product teams to improve Atlas.

Collaboration, strong diagnostics, and multi-language communication are essential. You’ll engage with large customers and contribute to internal tooling and knowledge sharing to boost efficiency across teams.

Qualificações

• 3–4 years in a technical support, solutions, or customer-facing engineering role
• Experience with distributed systems and database architecture
• Experience with Cloud platforms and mission-critical product applications
• Strong diagnostics and troubleshooting skills across app, DB, storage
• Good understanding of networking concepts (DNS, TCP/IP, SSL/TLS)
• Fluent in Italian and English

Responsabilidades

• Advise customers on architecture, performance, recovery, security and best practices
• Focus on performance of Atlas and its services, helping frontend and backend developers
• Share knowledge with peers via training, workshops, and knowledge-base documentation
• Interact with product management to represent customer needs and feedback
• Contribute to internal tools for performance, benchmarking and diagnostics

Conhecimentos

Distributed systems

DB architecture

NoSQL/SQL

Cloud platforms

Kafka

Serverless

Italian & English

Problem solving

Communication

Teamwork

Ferramentas

Git

Kubernetes

Spark

Linux

LDAP

Descrição da oferta de emprego

About the team

the company Technical Services Engineers will combine exceptional problem solving and communication skills with deep technical experience to advise customers and solve complex the company problems.

They are experts in components of the the company ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their the company systems), and the company Atlas. They combine their the company expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Milan for our hybrid working model.

Cool things you’ll do

the company is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running the company at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

In this specific role, starting from the the company database, you will also focus on the performance of our Cloud platform Atlas and its supported services. You will help both frontend and backend developers build next generation applications on the company platform.

Finally, the company Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge base system, Technical Services Engineers will increase the efficiency of our customers, other team members and departments throughout the company.

What you need

We are looking for curious, and multi-faceted teammates who are driven to serve our customers.

The ideal candidate should have a mix of experience in most of the following areas. We are open to training people up in certain areas, so don't worry about ticking every box!

• 3–4 years of experience in a technical support, solutions support, or customer-facing engineering role

• Distributed systems, Database architecture and administration, Application architecture, Data architecture

• Experience supporting complex mission-critical product applications and database systems (RDMBS or NoSQL or both)

• Supporting Cloud and/or Enterprise grade applications

• Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically, from the application tier, to database to storage

• Broad awareness of customer workloads and use cases, including performance, availability, and scalability

• Systems administration experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

• Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc

• Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)

• Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching

• Working with real time stream processing using Kafka.

• Serverless computing services such as AWS Lambda, Azure functions.

As this role is technical but also about helping our customers, we are looking for:

• Excellent communication skills, both written and verbal

• Genuine desire to help people

• Desire and ability to rapidly learn a wide variety of new technical skills

• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills

• Ability to think on your feet, remain calm under pressure, and solve problems in real-time

• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

• Good written and verbal skills in Italian & English

Bonus Points

• Server side troubleshooting

• Deep understanding of at least object-oriented programming language.

• Deep understanding of connection pools.

• Experience with Apache Spark.

• Experience with authentication systems such as LDAP, Kerberos, AD

• Experience using or managing the company

• Experience using distributed version control systems, and in particular git

• Experience using any cloud services stack such as AWS, Azure or GCP

• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

Success Measures

• In 3 months, you’ll have gained a deep understanding of the company and its ecosystem. You will complete New Hire Training

• In 6 months, you will be comfortable working directly with our customers. You will also complete the the company Certified DBA Associate exam

• In 12 months, you will work on gaining expertise to be a part of a technical experts group within the the company ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About the company

the company is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. the company’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, the company Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on the company for their most important applications, we’re powering the next era of software.

Our compass at the company is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us the company.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at the company, and help us make an impact on the world!

the company is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

the company is an equal opportunities employer.