Hybrid Customer Service & After-Sales Engineer — Rail Tech

Sécheron SA; Verona; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

On-site with smart working up to two?1

Flexible working hours

Lunch tickets

Welfare benefits

Permanent contract under CCNL metal-me

Job summary

Sécheron SA is seeking a Customer Service Project Engineer to manage CS project activities from offer to execution, including variations, training and on-site support. You will coordinate with R&D, system engineering, production and repair teams to ensure timely delivery.

You will prepare refurbishment and technical service offers for obsolete or third-party replacements, act as the main interface for technical issues, and support sales with solutions, while ensuring clear project communication

Qualifications

• Engineering degree in electricity, telecommunications, industrial or equivalent.
• 5+ years in systems engineering, project management or development.
• Fluency in English and Italian; French and German are a plus.
• Ability to manage offers' technical and commercial aspects independently.
• Strong communication skills with customers and cross-functional teams.

Responsibilities

• Manage CS project activities from offer to execution, including variation orders, training and on-site support.
• Prepare refurbishment and technical service offers for obsolete or third‑party replacements.
• Act as primary interface with customers for technical issues, claims and support requests.
• Coordinate with R&D, system engineering, production and repair teams to resolve issues and ensure delivery.
• Support sales in refurbishment projects and provide technical input for customer solutions.
• Contribute to obsolete product management with product management and stakeholders.
• Deliver training sessions or conduct on-site investigations when required.
• Communicate project status and updates to customers, internal teams and management.

Skills

Customer service

Project coordination

Client communication

Cross-functional teamwork

IT skills

Education

Engineering degree (electricity/telecom/industrial)

Tools

MS Office

CRM software

Job description

Sécheron SA is seeking a Customer Service Project Engineer to manage CS project activities from offer to execution, including variations, training and on-site support. You will coordinate with R&D, system engineering, production and repair teams to ensure timely delivery.

You will prepare refurbishment and technical service offers for obsolete or third-party replacements, act as the main interface for technical issues, and support sales with solutions, while ensuring clear project communication