Railway Customer Service Engineer - Refurbishment & On-Site

Sécheron SA; Veneto; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

On-site work model with smart working

Welfare benefits

Permanent contract

Job summary

Sécheron Hasler Group in Verona is seeking a dynamic Customer Service Engineer for railway systems. You will manage CS project activities from offer to execution, coordinate with R&D, system engineering, production, and repair teams, and support refurbishment projects.

The role requires an engineering degree and at least 5 years in systems engineering or project management, fluency in English and Italian with French/German a plus, and strong communication skills.

Qualifications

• Engineering degree in electricity, telecommunications, industrial, or equivalent; or extensive railway sector experience in a similar customer-service role.
• 5+ years of experience in systems engineering, project management, or development.
• Fluency in English and Italian; French and German are a plus.
• Ability to manage technical and commercial aspects of offers independently.
• Effective communication with customers and cross-functional teams.
• Autonomous, proactive, and able to prioritize tasks with minimal supervision.
• Team-oriented mindset with balanced interpersonal skills.
• Market-oriented thinking and solid IT skills.
• Desirable: knowledge or interest in cybersecurity.

Responsibilities

• Manage customer service project activities from offer to execution, including variation orders, training, and on-site support.
• Prepare and present refurbishment and technical service offers, especially for obsolete or third-party product replacements.
• Act as the primary interface with customers for technical issues, claims, and support requests.
• Coordinate internally (R&D, system engineering, production, repair teams) to resolve issues and ensure project delivery.
• Support sales in refurbishment projects and provide technical input for customer solutions.
• Contribute to obsolete product management in collaboration with product management and other stakeholders.
• Deliver training sessions or perform on-site investigations when required.
• Communicate project status and updates to customers, internal teams, and management.

Job description

Sécheron Hasler Group in Verona is seeking a dynamic Customer Service Engineer for railway systems. You will manage CS project activities from offer to execution, coordinate with R&D, system engineering, production, and repair teams, and support refurbishment projects.

The role requires an engineering degree and at least 5 years in systems engineering or project management, fluency in English and Italian with French/German a plus, and strong communication skills.