Hotel Operations Manager

Hotel Carasco; Ari; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Hotel Carasco in Lipari is seeking an experienced Hotel Operations Manager to oversee daily hotel operations, ensure exceptional guest satisfaction, and maintain high service standards across all departments. You will lead staff, collaborate with department heads, implement operational strategies, monitor performance metrics, and drive continuous improvement in guest experiences on the Aeolian Islands.

This is a hands-on leadership role requiring strong communication, problem-solving, and the

Competenze

• Proven background in hotel operations management across multiple departments.
• Track record of delivering world-class customer service and high guest satisfaction.
• Strong communication skills with staff, guests, and stakeholders.
• Experience in training and developing staff to maintain service quality.
• Ability to handle fast-paced hospitality challenges with problem-solving.
• Familiarity with hospitality software and operational systems is an advantage.
• Italian speaking is a must.

Mansioni

• Oversee daily hotel operations to ensure seamless service delivery.
• Lead and motivate staff across departments; set performance standards.
• Develop and implement operational strategies and training programs.
• Collaborate with department heads to monitor performance metrics and improve guest experience.

Conoscenze

Operations management

Customer service

Communication

Staff development

Problem solving

Hospitality software

Fluent Italian

Descrizione del lavoro

Company Description

Hotel Carasco and Team is redefining authentic hospitality as a traditional 1970's Grand Dame evolves into a lifestyle destination with an effortless, modern charm. Located in picturesque Lipari, the property features 88 rooms and suites, a restaurant, and a pool, additional FB outlets, and a direct beach (scogliera) with private access to the sea . Our mission is to offer guests conviviality and experiences that the Aeolian Islands are so diverse in, from cultural to naturalistic. Hotel Carasco embodies a perfect blend of sophistication and approachability, offering unique experiences tailored to every guest.

Role Description

This is a full-time, on-site role located in Lipari for a Hotel Operations Manager. The role involves overseeing daily hotel operations, ensuring the highest level of customer satisfaction, and maintaining seamless service delivery and hotel standards. Key responsibilities include managing staff across various departments, developing and implementing operational strategies, and offering employee training to maintain quality standards. The Hotel Operations Manager will collaborate with department heads to track performance metrics and continually improve the guest experience.

Qualifications

• Strong background in Operations Management, with experience overseeing hotel departments and managing daily workflows.
• Proven ability to deliver excellent Customer Service and drive Customer Satisfaction, ensuring a world-class guest experience.
• Excellent Communication skills, including the ability to effectively engage with team members, guests, and stakeholders.
• Experience in Training and developing staff to achieve high standards in service and professionalism.
• Problem-solving abilities and adeptness in handling challenges in a fast-paced hospitality environment.
• Familiarity with hospitality industry software and operational systems is an advantage.
• Italian speaking a must

Hotel Operations Manager • sicily, lipari, Italy