Guest Experience & Hospitality Operations Leader

Hotel Carasco; Palermo; In loco; EUR 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Hotel Carasco in Lipari, Sicily, seeks an experienced Hotel Operations Manager to oversee daily hotel operations, ensure top-tier guest satisfaction, and maintain service standards on-site.

You will lead staff across departments, develop operational strategies, and provide training to sustain quality. Fluent Italian is required; experience with hospitality software is a plus. The role is full-time and on-site in Lipari.

Competenze

• Experience overseeing hotel departments and daily workflows.
• Delivers excellent customer service and drives guest satisfaction.
• Strong communication with teams, guests, and stakeholders.
• Experience in training staff to maintain high service standards.
• Familiarity with hospitality software and operations systems.
• Italian language proficiency is required.

Mansioni

• Oversee daily hotel operations and service delivery across all departments.
• Lead staff across departments and monitor performance metrics.
• Develop and implement operational strategies to improve efficiency and guest experience.
• Provide employee training to maintain quality standards and consistency.
• Collaborate with department heads to track performance and drive improvements.

Conoscenze

Operations management

Customer service

Communication

Staff training

Problem solving

Hospitality software

Italian language

Strumenti

Hospitality software

Descrizione del lavoro

Hotel Carasco in Lipari, Sicily, seeks an experienced Hotel Operations Manager to oversee daily hotel operations, ensure top-tier guest satisfaction, and maintain service standards on-site.

You will lead staff across departments, develop operational strategies, and provide training to sustain quality. Fluent Italian is required; experience with hospitality software is a plus. The role is full-time and on-site in Lipari.