Hotel Operations Leader: Strategy & Service Excellence

Seoulstart; Roma; On-site; EUR 90,000 - 140,000; Full time

Job summary

Marriott International is seeking a strategic leader to head the hotel's operations, spanning Front Office, Recreation/Health Club, Housekeeping, Food and Beverage, and Engineering. You will work with department heads to develop and implement strategies that align with brand service initiatives and drive guest satisfaction.

You will ensure operations meet brand standards, optimize revenue, and manage owner relations, while delivering property-wide plans to exceed guest expectations and ROI.

Qualifications

• Requires strong leadership of multiple hotel departments.
• Experience aligning departmental strategies with brand initiatives.
• Proven track record in revenue growth and guest satisfaction.

Responsibilities

• Lead Front Office, Recreation/Health Club, Housekeeping, F&B, and Engineering/Maintenance operations.
• Develop and implement property-wide strategies to meet brand standards and ROI.
• Collaborate with department heads to execute strategic plans.

Skills

Hotel Operations

Strategic leadership

Education

2-year degree in Business Administration, Hotel and Restaurant Management, or related major

Job description

Marriott International is seeking a strategic leader to head the hotel's operations, spanning Front Office, Recreation/Health Club, Housekeeping, Food and Beverage, and Engineering. You will work with department heads to develop and implement strategies that align with brand service initiatives and drive guest satisfaction.

You will ensure operations meet brand standards, optimize revenue, and manage owner relations, while delivering property-wide plans to exceed guest expectations and ROI.