Director of Operations

Seoulstart; Roma; On-site; EUR 90,000 - 140,000; Full time

Job summary

Marriott International is seeking a strategic leader to head the hotel's operations, spanning Front Office, Recreation/Health Club, Housekeeping, Food and Beverage, and Engineering. You will work with department heads to develop and implement strategies that align with brand service initiatives and drive guest satisfaction.

You will ensure operations meet brand standards, optimize revenue, and manage owner relations, while delivering property-wide plans to exceed guest expectations and ROI.

Qualifications

• Requires strong leadership of multiple hotel departments.
• Experience aligning departmental strategies with brand initiatives.
• Proven track record in revenue growth and guest satisfaction.

Responsibilities

• Lead Front Office, Recreation/Health Club, Housekeeping, F&B, and Engineering/Maintenance operations.
• Develop and implement property-wide strategies to meet brand standards and ROI.
• Collaborate with department heads to execute strategic plans.

Skills

Hotel Operations

Strategic leadership

Education

2-year degree in Business Administration, Hotel and Restaurant Management, or related major

Job description

From Marriott International’s original posting

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE Education and Experience

OR

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• 4-year…