Hospitality Switchboard Operator

Hilton; Marche; Ibrido; EUR 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Hilton in Italy is seeking a Switchboard Operator to join our Guest Services team. The role centers on handling incoming calls with warmth and professionalism, ensuring guests receive accurate information and a memorable experience during their stay.

You will use PBX systems and hotel computer tools, stay updated on services, and support daily operations while upholding Hilton's standards of hospitality and teamwork.

Competenze

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Mansioni

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests.
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations.
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations.
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations.

Strumenti

PBX system

Descrizione del lavoro

Hilton in Italy is seeking a Switchboard Operator to join our Guest Services team. The role centers on handling incoming calls with warmth and professionalism, ensuring guests receive accurate information and a memorable experience during their stay.

You will use PBX systems and hotel computer tools, stay updated on services, and support daily operations while upholding Hilton's standards of hospitality and teamwork.