Healthcare Onboarding Specialist — Hybrid

AlfaDocs; Milano; Hybrid; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Equipment provided

Language course bonus

Training & books

Team-building activities

Annual meetups

Snacks & beverages

Job summary

AlfaDocs, a healthcare software innovator with a focus on simplifying practice management, seeks an Onboarding Specialist in Milan. You’ll guide clinics through adoption, tailor workflows, and deliver hands-on training to doctors, secretaries, and managers.

The role blends client success with process optimization and product feedback. Enjoy a hybrid setup with 3 days in the office, 2 remote, a competitive salary, and a strong emphasis on growth, learning, and collaboration across Sales, Support,

Qualifications

• 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
• Excellent communication, presentation, and active listening skills.
• Strong stakeholder management and conflict resolution skills.
• Ability to manage multiple projects while staying organized and focused on priorities.
• Customer-centric mindset with strong problem-solving abilities.
• Ability to influence customers through a consultative approach and build long-term trust.

Responsibilities

• Guide customers through the onboarding journey, from kickoff to successful adoption.
• Understand each practice's workflows and recommend best practices to improve productivity and profitability.
• Deliver engaging training sessions for doctors, secretaries, and practice managers.
• Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
• Set clear expectations, proactively identify risks, and remove adoption blockers.
• Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
• Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
• Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.

Skills

Customer Success

Onboarding

Consulting

Implementation

Sales

Tools

HubSpot

Salesforce

Intercom

Zendesk

Job description

AlfaDocs, a healthcare software innovator with a focus on simplifying practice management, seeks an Onboarding Specialist in Milan. You’ll guide clinics through adoption, tailor workflows, and deliver hands-on training to doctors, secretaries, and managers.

The role blends client success with process optimization and product feedback. Enjoy a hybrid setup with 3 days in the office, 2 remote, a competitive salary, and a strong emphasis on growth, learning, and collaboration across Sales, Support,