Customer Success Onboarding Specialist

AlfaDocs; Milano; Hybrid; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Equipment provided

Language course bonus

Training & books

Team-building activities

Annual meetups

Snacks & beverages

Job summary

AlfaDocs, a healthcare software innovator with a focus on simplifying practice management, seeks an Onboarding Specialist in Milan. You’ll guide clinics through adoption, tailor workflows, and deliver hands-on training to doctors, secretaries, and managers.

The role blends client success with process optimization and product feedback. Enjoy a hybrid setup with 3 days in the office, 2 remote, a competitive salary, and a strong emphasis on growth, learning, and collaboration across Sales, Support,

Qualifications

• 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
• Excellent communication, presentation, and active listening skills.
• Strong stakeholder management and conflict resolution skills.
• Ability to manage multiple projects while staying organized and focused on priorities.
• Customer-centric mindset with strong problem-solving abilities.
• Ability to influence customers through a consultative approach and build long-term trust.

Responsibilities

• Guide customers through the onboarding journey, from kickoff to successful adoption.
• Understand each practice's workflows and recommend best practices to improve productivity and profitability.
• Deliver engaging training sessions for doctors, secretaries, and practice managers.
• Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
• Set clear expectations, proactively identify risks, and remove adoption blockers.
• Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
• Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
• Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.

Skills

Customer Success

Onboarding

Consulting

Implementation

Sales

Tools

HubSpot

Salesforce

Intercom

Zendesk

Job description

Description

At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.

We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.

As an Onboarding Specialist, you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice.
You will:

• Guide customers through the onboarding journey, from kickoff to successful adoption.

• Understand each practice's workflows and recommend best practices to improve productivity and profitability.

• Deliver engaging training sessions for doctors, secretaries, and practice managers.

• Manage onboarding projects, coordinating milestones, timelines, and stakeholders.

• Set clear expectations, proactively identify risks, and remove adoption blockers.

• Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.

• Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.

• Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.

Requirements

• 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.

• Excellent communication, presentation, and active listening skills.

• Strong stakeholder management and conflict resolution skills.

• Ability to manage multiple projects while staying organized and focused on priorities.

• Customer-centric mindset with strong problem-solving abilities.

• Ability to influence customers through a consultative approach and build long-term trust.

• Ownership, resilience, and a proactive attitude.

• Passion for technology and digital transformation.

• Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).

• Native Italian and fluent English (C1).

• Based near Munich or Milan, or willing to relocate.

Administrative Info:

• Contract: indefinite term contract

• Salary: 30K + 15% bonus (OTE)

• Location: Milan, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 Monaco di Baviera

• Office Model:Hybrid Mode 3 days in the office, 2 days remote

• Working hours: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break

• Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.

• Trial Period: 60 working days

• Start Date: Starting October 2026

Benefits

• Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.

• Bonus for paid English or German language courses.

• Training courses, books, workshops, and team-building activities for personal and professional growth.

• Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.

• Regular company reunions (yearly meetups, Christmas dinner)

• Snacks and fruit always available in the office, along with good beer at the end of the week.