Healthcare Member Care Specialist

Consociate Health; Sardegna; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K plan

Job summary

Consociate Health is seeking an Entry Level Customer Care Representative to be the first point of contact for clients and members. You will respond to inquiries about claims and plan benefits, assist with questions, and maintain knowledge of all plans administered by Consociate.

The role emphasizes professionalism, clear communication, and empathetic service while supporting a team in a mission to make healthcare more accessible and affordable. Benefits include PTO, holidays and health coverage.

Qualifications

• High School Education required.
• Minimum of one to three years of experience working with the public.
• Previous insurance billing or customer service background recommended.

Responsibilities

• Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits.
• Assist walk-in customers with plan/claim questions.
• Answer email inquiries from members, employers, and providers.
• Maintain knowledge of all Summary Plan Benefit manual of plans administered by Consociate.
• Present a positive image of Consociate at all times.
• Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual.

Skills

Customer service

Telephone support

Communication skills

Education

High School Diploma

Job description

Consociate Health is seeking an Entry Level Customer Care Representative to be the first point of contact for clients and members. You will respond to inquiries about claims and plan benefits, assist with questions, and maintain knowledge of all plans administered by Consociate.

The role emphasizes professionalism, clear communication, and empathetic service while supporting a team in a mission to make healthcare more accessible and affordable. Benefits include PTO, holidays and health coverage.