Head of Rooms Division - Luxury Hospitality Leadership

Mandarin Oriental Group; Roma; Vor Ort; EUR 150.000 - 190.000; Vollzeit

Benefits dieser Stelle

Learning & Development

MOstay

Health & Colleague Wellness

Zusammenfassung

Mandarin Oriental, Rome is seeking a Director of Rooms to lead all Rooms Division operations across Front Office, Housekeeping, Concierge, Guest Relations and Reservations. You will drive guest satisfaction, revenue performance and develop a high-performing team to uphold MO standards.

You will collaborate with Revenue Management and Sales to maximise occupancy, ADR and RevPAR, maintain quality across guest experiences, and ensure regulatory compliance while shaping the hotel's ongoing evolution.

Qualifikationen

• Progressive Rooms Division leadership in luxury hospitality, including Front Office, Housekeeping and Guest Services.
• Previous Director of Rooms experience within a luxury hotel.
• Proven success leading large-scale Rooms operations with strong guest outcomes.
• Strong commercial acumen in budgeting, forecasting, revenue optimization and cost control.
• Comprehensive knowledge of Rooms Division functions and luxury service.
• Track record of maintaining high service standards while driving efficiency.
• Exceptional leadership and people development capabilities.
• Strong analytical, planning and organisational skills for multiple priorities.
• Excellent communication and stakeholder management.
• Experience in complex luxury hotel environments with multicultural teams.
• Fluent English; Italian a plus.

Aufgaben

• Lead and oversee all Rooms Division operations, ensuring quality and guest satisfaction across touchpoints.
• Drive the division's commercial success through planning, inventory and rate management.
• Partner with Revenue Management and Sales to maximise occupancy, ADR and RevPAR.
• Champion MO's Legendary Quality Experiences, ensuring personalised service.
• Maintain a visible presence, building relationships with guests and creating memorable experiences.
• Monitor guest feedback and satisfaction metrics; implement improvements as needed.
• Lead, coach and develop the Rooms Division leadership team and colleagues.
• Oversee budgeting, forecasting, labour management and cost control.
• Ensure consistency and quality across all guest rooms and public areas.
• Drive innovation via market trends and evolving guest expectations.
• Ensure systems and processes are optimised to support efficiency.
• Collaborate with Housekeeping and Engineering on cleanliness and maintenance.
• Maintain compliance with local regulations and company policies.
• Contribute as a key member of the Hotel Leadership Team for Mandarin Oriental, Rome.

Kenntnisse

Leadership

Revenue management

Budgeting

Front Office

Housekeeping

Guest Relations

Reservations

People development

Multicultural teams

Communication skills

Jobbeschreibung

Mandarin Oriental, Rome is seeking a Director of Rooms to lead all Rooms Division operations across Front Office, Housekeeping, Concierge, Guest Relations and Reservations. You will drive guest satisfaction, revenue performance and develop a high-performing team to uphold MO standards.

You will collaborate with Revenue Management and Sales to maximise occupancy, ADR and RevPAR, maintain quality across guest experiences, and ensure regulatory compliance while shaping the hotel's ongoing evolution.