Head of Connectivity Services – Hybrid

SimCorp; Milano; Ibrido; EUR 86.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid model

Health care

Pension

Bonus scheme

Descrizione del lavoro

SimCorp is seeking a Head of Connectivity to build and scale the Connectivity Services team, enabling faster client onboarding and 24/5 production support for clients worldwide. You will own third-party engagements, drive standardized processes, and collaborate with Commercial, Product Management, and Operations to align the roadmap with client needs.

You will report to the Head of SMBS Value Stream and lead a high-performing team in a fast-growing, SaaS-enabled services business within the

Competenze

• People leadership experience and a proven track record of building and scaling high-performing teams.
• Domain experience within capital markets and its ecosystem for the Buy Side.
• Experience managing production support operations, ideally including extended-hours or shift-based coverage models.
• Solid track record designing and implementing repeatable, standardized operational processes across a client base.
• Experience managing third-party / vendor relationships and engagements.
• Comfortable operating as a senior escalation point for client-facing issues.
• Established experience collaborating with Commercial, Product Management, and Operations functions.
• Solid understanding of the technology industry and the fundamentals of a SaaS business.
• Technical fluency in integration methods and messaging protocols is an added advantage.
• Well-developed analytical and problem-solving skills, with the ability to balance day-to-day detail with bigger picture.
• Great collaborative skills, highly motivated, and result-oriented.

Mansioni

• Build and grow the Connectivity Services team to keep pace with SimCorp’s fast-growing business and increasing client volumes.
• Drive faster, more efficient client onboarding by building up team capacity and capability.
• Scale up production support to deliver 24/5 coverage, ensuring operational continuity for clients around the clock.
• Build repeatable, scalable processes and apply them uniformly across all clients to drive consistency, quality, and efficiency.
• Establish and drive a continuous improvement culture: monitor SLAs and operational metrics, identify trends, and take proactive action to close gaps and lift performance over time.
• Own and manage 3rd party engagements relevant to Connectivity Services, ensuring vendors and partners deliver to the standard our clients expect.
• Act as the senior escalation point for client issues within Connectivity Services, ensuring timely resolution and clear communication.
• Support the commercial organization in pipeline development, providing input on connectivity scope, feasibility, and delivery approach for prospective clients.
• Collaborate closely with Product Management to ensure the connectivity solution roadmap reflects client and operational needs.
• Manage resources (people, budget, time) effectively to ensure outcomes are delivered on time and within budget.
• Identify, assess, and mitigate risks that could impact team performance or delivery.

Conoscenze

People leadership

Capital markets domain

Production support operations

Vendor management

Escalation management

Cross-functional collaboration

SaaS business understanding

Integration/messaging fluency

Descrizione del lavoro

SimCorp is seeking a Head of Connectivity to build and scale the Connectivity Services team, enabling faster client onboarding and 24/5 production support for clients worldwide. You will own third-party engagements, drive standardized processes, and collaborate with Commercial, Product Management, and Operations to align the roadmap with client needs.

You will report to the Head of SMBS Value Stream and lead a high-performing team in a fast-growing, SaaS-enabled services business within the