IT Support Consultant, Technical Enablement

SimCorp; Milano; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary & Pension

Hybrid work model

Professional development

Descrizione del lavoro

SimCorp is seeking an IT Support Consultant to join the Technical Enablement team in Milano. You will tackle infrastructure, tooling, and configuration challenges, read and debug code when needed, and help improve delivery reliability in a modern, collaborative environment.

You will work with developers, architects, and consultants to resolve blockers, own issues end-to-end, and support test environments and DevOps-based practices.

Competenze

• Experience in technical support, application support, IT operations, software delivery, DevOps, or a similar technical role.
• Strong troubleshooting and problem-solving skills, with the ability to investigate incidents and identify root causes.
• Ability to take ownership of issues and drive them through to resolution, coordinating with multiple stakeholders when needed.
• Basic understanding of software development principles and the software delivery lifecycle.
• Experience with, or willingness to work with, technologies and tools such as multiple items listed.

Mansioni

• Provide first-line technical support for infrastructure, tooling, environments, and development processes.
• Investigate, troubleshoot, and coordinate resolution of technical issues, collaborating with cross-functional teams.
• Take ownership of problems from initial investigation through successful resolution.
• Support and maintain test environments and end-to-end infrastructure.
• Monitor automated test executions and analyze failures to identify root causes.
• Collaborate with software engineers, architects, business consultants, and product teams to resolve delivery blockers.
• Assist business consultants in working with configuration and DevOps-based development practices.
• Contribute to continuous improvement initiatives that increase efficiency, quality, and delivery reliability.

Conoscenze

Technical support

Troubleshooting

Root cause analysis

DevOps

C#

Git

CI/CD

Azure DevOps

PowerShell

Python

SQL

Reading code

Agile

Communication

Strumenti

Git

Azure DevOps

PowerShell

Bash

Python

SQL

Descrizione del lavoro

What Makes Us, Us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

What Makes Us, Us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values – caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

As a global leader in our space, SimCorp is on a journey to transform from a traditional enterprise software company into a technology-enabled services business, while maintaining our double-digit, highly profitable growth. To further support and drive this journey, we are transitioning to a horizontal delivery model, aligned to client outcomes. Within this setup, the Technical Enablement team plays a critical role in ensuring that value stream teams have the technical foundations, tooling, infrastructure, and support needed to deliver efficiently and reliably.

We are looking for an IT Support Consultant

who enjoys solving complex technical problems, thrives in a collaborative environment, and takes ownership of issues from start to finish.

The Technical Enablement team is often the last point of escalation when delivery teams encounter technical challenges. As an IT Support Consultant, you will act as a trusted technical partner, helping teams navigate infrastructure, tooling, testing, and configuration-related issues.

You will investigate problems, coordinate with specialist teams when required, and ensure issues are followed through to resolution. Success in this role requires strong analytical skills, a structured troubleshooting mindset, and the ability to communicate effectively with both technical and non-technical stakeholders.

This is not a traditional helpdesk role. You will be expected to understand technical systems, read and debug code when needed, and contribute to improving the reliability and efficiency of our delivery environment.

What You Will Be Responsible For

• Provide first-line technical support for infrastructure, tooling, environments, and development processes.
• Investigate, troubleshoot, and coordinate resolution of technical issues, collaborating with cross-functional teams.
• Take ownership of problems from initial investigation through successful resolution.
• Support and maintain test environments and end-to-end infrastructure.
• Monitor automated test executions and analyze failures to identify root causes.
• Collaborate with software engineers, architects, business consultants, and product teams to resolve delivery blockers.
• Assist business consultants in working with configuration and DevOps-based development practices.
• Contribute to continuous improvement initiatives that increase efficiency, quality, and delivery reliability.

What We Value

Your high-quality communication, coordination and interpersonal skills will enable you to direct all activities to planned outcomes. As our preferred candidate, you will have:

• Experience in technical support, application support, IT operations, software delivery, DevOps, or a similar technical role.
• Strong troubleshooting and problem-solving skills, with the ability to investigate incidents and identify root causes.
• Ability to take ownership of issues and drive them through to resolution, coordinating with multiple stakeholders when needed.
• Basic understanding of software development principles and the software delivery lifecycle.
• Experience with, or willingness to work with, technologies and tools such as:
• C# or another object-oriented programming language
• Git and source control systems
• Test automation frameworks
• CI/CD pipelines and DevOps practices
• Azure DevOps or similar platforms
• Scripting languages (PowerShell, Bash, Python, etc.)
• Infrastructure, application, and environment troubleshooting
• Monitoring and logging tools
• SQL and database fundamentals
• Ability to read, understand, and debug code, even if software development is not your primary role.
• Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
• Proactive, collaborative, and comfortable working in an Agile environment.
• A continuous improvement mindset, with a focus on increasing efficiency, quality, and delivery reliability.

Benefits

• Attractive salary, bonus scheme, and pension are essential for any work agreement.
• In addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model.
• SimCorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.
• We practice a personalized approach to professional development to support the direction you want to take.
• Compensation ranges are being disclosed at the initial stage of candidate engagement.

Who We Are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 4,000+ colleagues with a broad range of nationalities, education, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.