Head of Connectivity - Investment Management Platform

SimCorp; Milano; Ibrido; EUR 86.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid model

Health care

Pension

Bonus scheme

Descrizione del lavoro

SimCorp is seeking a Head of Connectivity to build and scale the Connectivity Services team, enabling faster client onboarding and 24/5 production support for clients worldwide. You will own third-party engagements, drive standardized processes, and collaborate with Commercial, Product Management, and Operations to align the roadmap with client needs.

You will report to the Head of SMBS Value Stream and lead a high-performing team in a fast-growing, SaaS-enabled services business within the

Competenze

• People leadership experience and a proven track record of building and scaling high-performing teams.
• Domain experience within capital markets and its ecosystem for the Buy Side.
• Experience managing production support operations, ideally including extended-hours or shift-based coverage models.
• Solid track record designing and implementing repeatable, standardized operational processes across a client base.
• Experience managing third-party / vendor relationships and engagements.
• Comfortable operating as a senior escalation point for client-facing issues.
• Established experience collaborating with Commercial, Product Management, and Operations functions.
• Solid understanding of the technology industry and the fundamentals of a SaaS business.
• Technical fluency in integration methods and messaging protocols is an added advantage.
• Well-developed analytical and problem-solving skills, with the ability to balance day-to-day detail with bigger picture.
• Great collaborative skills, highly motivated, and result-oriented.

Mansioni

• Build and grow the Connectivity Services team to keep pace with SimCorp’s fast-growing business and increasing client volumes.
• Drive faster, more efficient client onboarding by building up team capacity and capability.
• Scale up production support to deliver 24/5 coverage, ensuring operational continuity for clients around the clock.
• Build repeatable, scalable processes and apply them uniformly across all clients to drive consistency, quality, and efficiency.
• Establish and drive a continuous improvement culture: monitor SLAs and operational metrics, identify trends, and take proactive action to close gaps and lift performance over time.
• Own and manage 3rd party engagements relevant to Connectivity Services, ensuring vendors and partners deliver to the standard our clients expect.
• Act as the senior escalation point for client issues within Connectivity Services, ensuring timely resolution and clear communication.
• Support the commercial organization in pipeline development, providing input on connectivity scope, feasibility, and delivery approach for prospective clients.
• Collaborate closely with Product Management to ensure the connectivity solution roadmap reflects client and operational needs.
• Manage resources (people, budget, time) effectively to ensure outcomes are delivered on time and within budget.
• Identify, assess, and mitigate risks that could impact team performance or delivery.

Conoscenze

People leadership

Capital markets domain

Production support operations

Vendor management

Escalation management

Cross-functional collaboration

SaaS business understanding

Integration/messaging fluency

Descrizione del lavoro

What Makes Us, Us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

Why this role is important for us

As a global leader in our space, SimCorp is on a journey to transform from a traditional enterprise software company into a technology-enabled services business, while sustaining our track record of double-digit, highly profitable growth. Connectivity Services is one of the fastest growing parts of this journey — it is the operational backbone that connects SimCorp with our clients’ ecosystem of asset servicers, counterparties, market utilities, fintech partners and trading venues. We are now recruiting for a Head of Connectivity to build and scale the teams that make client onboarding faster and more efficient, and that keep our clients running smoothly around the clock.

This is a fast-growing area of the business, and the team will be built up from the ground to support an expanding client base with connectivity, integration, and production support capabilities that can be applied consistently and repeatably across all clients.

As a Head of Connectivity, you will be a key member of the Leadership Team, reporting directly to Head of SMBS Value Stream.

What You Will Be Responsible For

• Build and grow the Connectivity Services team to keep pace with SimCorp’s fast-growing business and increasing client volumes
• Drive faster, more efficient client onboarding by building up team capacity and capability
• Scale up production support to deliver 24/5 coverage, ensuring operational continuity for clients around the clock
• Build repeatable, scalable processes and apply them uniformly across all clients to drive consistency, quality, and efficiency
• Establish and drive a continuous improvement culture: monitor SLAs and operational metrics, identify trends, and take proactive action to close gaps and lift performance over time
• Own and manage 3rd party engagements relevant to Connectivity Services, ensuring vendors and partners deliver to the standard our clients expect
• Act as the senior escalation point for client issues within Connectivity Services, ensuring timely resolution and clear communication
• Support the commercial organization in pipeline development, providing input on connectivity scope, feasibility, and delivery approach for prospective clients
• Collaborate closely with Product Management to ensure the connectivity solution roadmap reflects client and operational needs
• Manage resources (people, budget, time) effectively to ensure outcomes are delivered on time and within budget
• Identify, assess, and mitigate risks that could impact team performance or delivery

What We Value

• 10+ years of experience delivering services to clients who consume mission-critical, enterprise software
• People leadership experience and a proven track record of building and scaling high-performing teams
• Domain experience within capital markets and its ecosystem for the Buy Side
• Experience managing production support operations, ideally including extended-hours or shift-based coverage models
• Solid track record designing and implementing repeatable, standardized operational processes across a client base
• Experience managing third-party / vendor relationships and engagements
• Comfortable operating as a senior escalation points for client-facing issues
• Established experience collaborating with Commercial, Product Management, and Operations functions
• Solid understanding of the technology industry and the fundamentals of a SaaS business
• Technical fluency in integration methods and messaging protocols is an added advantage
• Well-developed analytical and problem-solving skills, with the ability to balance day-to-day detail without losing sight of the bigger picture
• Great collaborative skills, highly motivated, and result-oriented

Benefits

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.

For Poland Location

Compensation ranges are being disclosed at the initial stage of candidate engagement.

For Italy only

The salary range for this position is between EUR 86 000 and EUR 130 000 in base compensation, under the CCNL Commercio framework. Additionally, employees are eligible to benefits including health care, leave, and retirement plans. Total compensation, including possible bonuses, may vary depending on role, location, department, and individual performance.

Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career

Who We Are

SimCorp is a leading provider of investment management solutions to the world’s largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds.

Here you will get to work with skilled and collaborative colleagues. We are more than 4,000 employees from 50+ nationalities working at supporting our 200+ clients across the globe.

We celebrate multiple approaches and points of view, together we are building a culture where difference is valued. You will be part of a thriving team and a company that continues to grow, offering a lot of stimulating and interesting opportunities.

Visit our career pages to learn why other people choose to work at SimCorp: www.simcorp.com/career