Head of AI-Driven Enterprise Services — Remote

Lever, Inc.; Italia; Remoto; EUR 116.000 - 169.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary 130k-190k USD

Fully remote

Flexible time off

Country benefits

Inclusive workplace

Global collaboration

AI-enabled work environment

High autonomy

Descrizione del lavoro

Lever, Inc. on behalf of a partner company is seeking a Director of Professional Services, WordPress VIP, based in Italy.

This senior leadership role shapes and scales an enterprise delivery organization, overseeing migrations, implementations, and complex engagements for enterprise customers in a fully remote setting. You will own end-to-end delivery, develop AI-augmented delivery capabilities, define repeatable offerings, and partner with Sales, Product, Support, and Account Management to

Competenze

• 8+ years of leadership experience in Professional Services, implementation, technical consulting, or a related delivery function.
• 5+ years delivering services for enterprise SaaS or PaaS customers, ideally involving large‑scale migrations, implementations, or custom development.
• Proven experience building and managing a services portfolio, including defining offerings, establishing pricing, creating repeatable delivery models, and balancing standardization with customer‑specific requirements.
• Demonstrated commercial ownership beyond delivery, including experience partnering with Sales on scoping and pricing, identifying expansion opportunities, and connecting services performance to revenue, retention, and margin.
• Strong understanding of AI‑augmented delivery models, with practical experience using AI to improve operational workflows, delivery efficiency, and team capacity.
• Demonstrated ability to work effectively with executive‑level internal and external stakeholders and communicate complex issues clearly and persuasively.
• Proven people leadership and performance‑management experience, including coaching individual contributors, delivery leads, and managers in partnership with HR.
• An operator‑first mindset with the ability to move between strategic planning and detailed delivery challenges.
• Strong commercial judgment, with the ability to understand and communicate revenue and margin performance alongside customer and operational outcomes.
• Excellent written and verbal communication skills, particularly when scoping complex engagements, managing escalations, and influencing senior stakeholders.
• A coaching‑oriented leadership style that develops practitioners into confident delivery leaders while providing direct, constructive feedback when engagements or performance require intervention.
• Strategic thinking combined with strong execution skills, adaptability, and comfort operating in a fast‑changing, distributed environment.

Mansioni

• Lead and manage a Professional Services organization comprising engineers and delivery managers, overseeing migrations, implementations, and custom enterprise engagements.
• Own end-to-end delivery performance, including project health, escalations, customer outcomes, quality, timelines, scope, and operational execution.
• Build an AI-augmented delivery organization that uses AI to accelerate execution, improve time-to-value, increase efficiency, and create capacity for more complex work.
• Develop and maintain a clear portfolio of Professional Services offerings that can be consistently scoped, priced, sold, and delivered while retaining appropriate flexibility for enterprise customers.
• Own the commercial performance of Professional Services, including revenue, margin, engagement pricing, expansion opportunities, and the connection between delivery outcomes, retention, and growth.
• Partner with Sales and Account Management to scope and price engagements accurately, manage the transition from sales to delivery, and identify opportunities to expand customer relationships.
• Establish and execute the strategic direction and operating plan for Professional Services as part of the broader Customer Experience leadership team.
• Differentiate the services portfolio in the market by defining its unique value proposition and developing evidence of customer and business impact.
• Collaborate with Product, Support, and Account Management to establish feedback loops that improve both services and the underlying platform.
• Represent Professional Services with senior internal and external stakeholders, including executive customer contacts, particularly during complex or at-risk engagements.
• Coach and develop delivery professionals into stronger practitioners and delivery leaders through clear expectations, direct feedback, performance management, and hands‑on leadership.

Descrizione del lavoro

Lever, Inc. on behalf of a partner company is seeking a Director of Professional Services, WordPress VIP, based in Italy.

This senior leadership role shapes and scales an enterprise delivery organization, overseeing migrations, implementations, and complex engagements for enterprise customers in a fully remote setting. You will own end-to-end delivery, develop AI-augmented delivery capabilities, define repeatable offerings, and partner with Sales, Product, Support, and Account Management to