Hands-On Customer Solutions Engineer

Nexteq Plc; Torrita Tiberina; Remote; EUR 42,000 - 60,000; Full time

Job summary

Quixant Italy – Torrita Tiberina (north of Rome) is seeking a Technology & Customer Integration Engineer. You will set up embedded PCs and peripherals, work with Windows and Linux, diagnose customer issues and reproduce them, building practical solutions with hardware and software.

You’ll collaborate with Sales and Marketing, engage with international customers, join visits and demonstrations, and help translate complex technical concepts into clear, actionable guidance while advancing our

Qualifications

• Practical confidence with computers and peripherals: connecting, configuring, testing and investigating hardware/software interactions.
• Working knowledge of Windows and Linux, including command-line tools, software installation, basic system administration and troubleshooting.
• Ability to write and debug scripts, particularly PowerShell and Linux shell scripts (Bash), to automate system tasks and troubleshoot software configurations.
• Ability to build, modify and debug applications in at least one programming language, such as C, C++ or C#.
• A curious, structured approach to troubleshooting: reproduce the problem, gather evidence, try solutions and follow through.
• Initiative and resourcefulness, including an interest in automation, modern development tools and practical uses of AI.
• Excellent communication and interpersonal skills, with the ability to listen, build trust, work well with different personalities and explain complex technical topics in a clear, approachable way.
• A customer-focused and commercially aware mindset, with an interest in understanding customer priorities, recognising opportunities and working with Sales to find solutions that deliver real value.
• A collaborative and positive attitude, comfortable sharing knowledge, giving and receiving feedback, and working with colleagues across different teams and cultures.
• Good spoken and written English for our international teams and customers, and willingness to travel occasionally.

Responsibilities

• Get hands-on with technology: Set up, configure and test Quixant embedded PCs, peripherals, Launchpad and our Software Suite. Work with Windows and Linux, drivers, interfaces, cables and real gaming cabinet equipment.
• Own the investigation: Take customer-reported issues from initial diagnosis through reproduction, testing and follow-up. Analyse logs and system behaviour, test hypotheses, and bring clear evidence to Engineering when escalation is needed.
• Build useful solutions: Write, run and debug small applications, scripts, software examples and diagnostic tools. Turn successful prototypes into reliable, reusable ways to simplify integration, setup and customer onboarding.
• Experiment and improve: Explore development boards, microcontrollers, electronics and modern tools. Use company-approved AI assistants and agents thoughtfully to accelerate investigation, coding, automation and knowledge sharing.
• Help customers succeed: Build strong relationships with customers, understand their technical and business needs, and guide them through product evaluation, integration and troubleshooting. Join meetings, demonstrations, training sessions and occasional international visits, communicating confidently with both technical and non-technical audiences.
• Support commercial opportunities: Work closely with Sales to understand customer requirements, recommend suitable technical solutions and help demonstrate the value of Quixant’s products. Translate complex technical information into clear, practical explanations that help customers make informed decisions.
• Make knowledge reusable: Spot gaps in installation processes, documentation and software examples. Create practical quick-start guides, application notes, troubleshooting steps and tools that help prevent recurring problems.
• Connect engineering and the field: Work closely with Software, Firmware, Hardware, QA, Product, Sales and Marketing. Bring customer feedback, market insights and integration findings back into improvements to our current and future products.

Skills

Windows

Linux

PowerShell

Bash

C/C++/C#

Troubleshooting

Automation

AI awareness

Communication

Customer focus

Team collaboration

English proficiency

Travel willingness

Tools

Git

REST APIs

Test automation

Job description

Quixant Italy – Torrita Tiberina (north of Rome) is seeking a Technology & Customer Integration Engineer. You will set up embedded PCs and peripherals, work with Windows and Linux, diagnose customer issues and reproduce them, building practical solutions with hardware and software.

You’ll collaborate with Sales and Marketing, engage with international customers, join visits and demonstrations, and help translate complex technical concepts into clear, actionable guidance while advancing our