Guest Service Trainee

Mandarin Oriental; Lombardia; On-site; EUR 8,900 - 11,000; Full time

Benefits offered by this job

Monthly pocket money

Excellent Training and Development

Meals at Employee Restaurant

Complimentary Dry Cleaning for Uniform

Job summary

Mandarin Oriental Milan invites applications for a Front Office intern position, based in Milan, within the Front Office Department. You will support guest services and assist with daily hotel operations while delivering courteous service aligned with Legendary Quality Experiences.

Fluency in English is essential; additional languages are a plus. The role offers structured training, meals at the staff restaurant, and exposure to luxury hospitality in a multinational environment.

Qualifications

• English – excellent oral and written skills.
• Able to work in a multinational team.
• Willingness to learn front office operations.

Responsibilities

• Assisting in handling incoming requests.
• Managing agendas and scheduling meetings.
• Meeting & Greeting guests when required.
• Assisting with Hotel Operations when required.
• Maintaining records of hotel operations and organizing documents.
• Being responsible for specific projects.

Skills

English (excellent)

Multinational environment

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About The Job

Based at the Mandarin Oriental, Milan within the Front Office Department in Milan, the Front Office intern will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office intern reports to the Front of the House Manager.

As Front Office intern, you will responsible for the following duties:

• Assisting in handling the incoming requests
• Managing agendas and scheduling meeting
• Meeting & Greeting guests when required
• Assisting with Hotel Operations when required
• Maintaining records of the hotel operations and organize documents in a systematic and user friendly manner
• Being responsible for specific projects

As Front Office Intern, We Expect From You

• Ability to work and communicate in a multinational environment.
• English – excellent oral and written skills
• Additional language - beneficial
• Listening and oral skills

Our commitment to you

• Monthly pocket money
• Excellent Training and Development opportunities
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

We’re Fans. Are you?
Privacy Policy for processing personal data: Privacy Policy for processing personal data: https://media.ffycdn.net/eu/mandarin-oriental-hotel-group/d/11c5fa8aeefd41029814fd3730c21eba