Spa Receptionist

Mandarin Oriental

Lombardia

On-site

EUR 23,000 - 24,000

Full time

2 hours ago

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Benefits offered by this job

Learning & Development

MOstay program

Health & Wellness benefits

Meals at Employee Restaurant

Complimentary Dry Cleaning for Uniform

Job summary

Mandarin Oriental Milan is seeking a Spa Receptionist to deliver exceptional guest services in a luxury hotel environment. You will manage guest check-ins/outs, reservations, inquiries, and retail assistance, ensuring a superb experience aligned with our Legendary Quality Experiences.

The role requires fluent English and Italian, excellent interpersonal skills, and a proactive, service-oriented mindset while maintaining meticulous attention to detail.

Qualifications

Must communicate effectively in English and Italian, both written and spoken.
Excellent interpersonal and guest-relations skills are essential.
Demonstrates a service-oriented, proactive approach and strong attention to detail.

Responsibilities

Assist guests with check-ins and check-outs, reservations, and inquiries.
Provide retail information, help with displays and retail sales.
Check cash float at start/end of shift; ensure accuracy.
Address preferred guest preferences from histories.

Skills

Bilingual English/Italian

Interpersonal skills

Customer service mindset

Attention to detail

Self-motivated

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About The Job

Based at the Mandarin Oriental, Milan within the SPA Department in Milan, the Spa Receptionist is responsible for to provide the highest level of customer focused service, to ensure the guest experience is one that is beyond and expectations of the guest and aligned with our Legendary Quality Experiences. The Spa Receptionist reports to the Spa Manager.

As Spa Receptionist, you will be responsible for the following duties:

Responsibilities include assisting guests with check‑ins and check‑outs, booking reservations, assisting guests with all inquiries, as well as provide retail information, help with displays and retail sales.
A flexible schedule is necessary, including weekends and holidays. This is a full‑time position.
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
Address special guest preferences recorded in guest history profiles

As Spa Receptionist, We Expect From You

To communicate effectively in both English and Italian, written and verbal
To possess exceptional interpersonal skills
To be self‑motivated
To demonstrate a service‑oriented and proactive approach
To maintain attention to detail and quality standards
To comply with MOHG Pillars, LQEs, and Guiding Principles

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Competitive Salary, wages, and a comprehensive benefits package
Meals available at our Employee Restaurant
Complimentary Dry Cleaning for Employee Uniforms

Position Details