Night Concierge: Elevate Guest Arrival & Departure

Hospitaliti; Toscana; On-site; EUR 19,000 - 23,000; Full time

Job summary

The Excelsior, a Luxury Collection Hotel, Florence is hiring Guest Arrival Experts to shape memorable first and last impressions for our guests. You will guide arrivals and departures, assist with requests, complete reports, and share local area highlights to enhance the stay.

We value safety, professional appearance, and adherence to policies while you move through a busy hotel environment. Hospitality experience is preferred and this is a full-time, on-site role in Florence.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guide guests through arrival and departure experiences.
• Process operational needs and guest requests.
• Complete reports as part of daily duties.
• Share highlights of the local area with guests.

Education

High school diploma or GED

Job description

The Excelsior, a Luxury Collection Hotel, Florence is hiring Guest Arrival Experts to shape memorable first and last impressions for our guests. You will guide arrivals and departures, assist with requests, complete reports, and share local area highlights to enhance the stay.

We value safety, professional appearance, and adherence to policies while you move through a busy hotel environment. Hospitality experience is preferred and this is a full-time, on-site role in Florence.