Guest Experience Ambassador

Hilton; Marche; Ibrido; EUR 21.000 - 29.000; Tempo pieno

Descrizione del lavoro

Hilton in Marche is seeking a Guest Service Agent to welcome guests, manage check-in/check-out, and provide local information to ensure a memorable stay.

You will upsell hotel services, handle payments with the POS system, and respond to guest requests with warmth and urgency.

Join a team that values hospitality, integrity, leadership, teamwork, ownership, and a culture that motivates professional growth.

Competenze

• Excellent guest service skills
• Strong communication abilities
• Ability to upsell hotel services
• Basic math and cash-handling accuracy
• Flexible schedule to support peak times

Mansioni

• Greet guests upon arrival and assist with check-in/check-out
• Process payments and issue receipts using the POS system
• Provide hotel and local information to guests
• Promote hotel services to maximise revenue
• Respond to guest requests and resolve concerns promptly

Conoscenze

Guest service

Communication

Upselling

Descrizione del lavoro

Hilton in Marche is seeking a Guest Service Agent to welcome guests, manage check-in/check-out, and provide local information to ensure a memorable stay.

You will upsell hotel services, handle payments with the POS system, and respond to guest requests with warmth and urgency.

Join a team that values hospitality, integrity, leadership, teamwork, ownership, and a culture that motivates professional growth.