Growth-Focused Account Manager, Ecommerce Logistics

Amphora Logistics; Legnano; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Meals & transport

Childcare benefits

Private health insurance

Team afterworks

Job summary

Amphora Logistics in Legnano (Milano) is seeking a Mid-Level Account Manager to own relationships with a portfolio of clients. You will manage accounts, ensure high-quality service, and serve as a key contact between clients and internal teams.

You will work with Operations, Customer Care, Product and others to anticipate issues, coordinate priorities, identify opportunities, and deliver an excellent customer experience. Native Italian with English C1 and Spanish B2 valued.

Qualifications

• 2–3 years of experience in Account Management, Customer Success, Key Account Management, or similar roles.
• Experience managing a portfolio of clients and building long-term relationships.
• Strong communication and stakeholder management skills.
• Customer-oriented mindset, with ability to translate needs into actionable solutions.
• Ability to manage multiple accounts, priorities, and deadlines simultaneously.
• Analytical mindset with KPIs, metrics, and reports.

Responsibilities

• Act as the main point of contact for a portfolio of Amphora clients and build strong relationships.
• Follow up on account performance, satisfaction, and key operational metrics.
• Coordinate with internal teams to resolve queries and incidents and communicate updates.
• Prepare and present account performance reports and business updates.
• Identify upselling and cross-selling opportunities based on client needs and growth.

Skills

Account management

Client relationship

Stakeholder management

KPI analysis

Multitasking

Logistics

Italian native

English C1

Job description

Amphora Logistics in Legnano (Milano) is seeking a Mid-Level Account Manager to own relationships with a portfolio of clients. You will manage accounts, ensure high-quality service, and serve as a key contact between clients and internal teams.

You will work with Operations, Customer Care, Product and others to anticipate issues, coordinate priorities, identify opportunities, and deliver an excellent customer experience. Native Italian with English C1 and Spanish B2 valued.