Groups Sales & Events Manager

Mandarin Oriental Group

Milano

On-site

EUR 40,000 - 45,000

Full time

3 days ago

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Benefits offered by this job

Meals available at Employee Restaurant

MOstay programme

Health & Wellbeing benefits

Job summary

Mandarin Oriental, Milan is seeking a Groups Sales & Events Manager within the Events Department. Based at the property, you will manage groups and events sales and operations, reporting to the Hotel Manager. The role requires at least 5 years in groups, events, catering and conference services; luxury hotel experience is preferred.

Fluency in English and Italian is essential. You should be able to work a flexible schedule, lead a high-performing team, and coordinate with F&B, events operations

Qualifications

Minimum 5+ years in groups, events, catering and conference services management; luxury hotel experience preferred.
City of Milan F&B knowledge is not specified in the ad.
Fluency in English and Italian is required.

Responsibilities

Support company's philosophy and culture through Pillars of Legendary Quality Experiences to ensure Guest Satisfaction and mission.
Carries out site visits as per company standards.
Ensure a sales approach in every lead, customizing offers and maintaining a luxury attitude.
Conduct weekly Group/event meetings with the team and other departments.
Generate Banquet Event Orders, Groups Resumes and business correspondence.
Maintain an active trace system for all assigned groups with data accuracy per MO policies.
Obtain necessary approvals/permits/insurance certificates for events.
Contract business with approved vendors as appropriate.
Develop Sales Team training courses based on current performance.

Skills

Communication skills

English fluency

Italian fluency

Team leadership

Flexibility

Events management

Job description

Groups Sales & Events Manager

Mandarin Oriental, Milan is looking for a Groups Sales & Events Manager to join our Events team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About the job

Based at the Mandarin Oriental, Milan within the Events Department in Milan, the Groups Sales & Events Manager is responsible for groups and events sales and operations. The Groups Sales & Events Manager reports to the Hotel Manager.

As Groups Sales & Events Manager, you willresponsiblefor the following duties:

Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement;
Carries out site visits as per company standards;
Ensure a “sales” approach in every lead, customizing offers and ensuring that a luxury and positive attitude is always maintained;
Conducts weekly Group/event meetings with the team and other departments;
Generates Banquet Event Orders, Groups Resumes and business correspondence.
Maintain an active trace system for all assigned groups. Compiles all internal database ensuring time efficiency and data accuracy as per MO policies
Obtain necessary approvals/permits/insurance certificates for events that are required
Contract business with approved vendors, as appropriate.
Develop Sales Team training courses based on current performance.

As Groups Sales & Events Manager, weexpectfrom you:

Must have a minimum of 5+ years of experience in groups, events, catering and conference services manager or event manager; luxury hotel experience, (and City of Milan F&B Knowledge preferably) is strongly preferred;
Excellent communication skills; fluency in English and Italian is required;
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks;
Must have the ability to handle multiple tasks at one time.
Good Team Leader

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.