Gouvernante (m/w/d)

SAN SONNEA; Luson; In loco; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

All-inclusive onboarding

Accommodation in employee housing

Free employee restaurant

Free parking

Gym access

Career advancement opportunities

Spa and partner discounts

Descrizione del lavoro

SAN SONNEA Family is seeking an experienced Gouvernante / Executive Housekeeper to lead and elevate our luxury family resort’s housekeeping operations. You will ensure impeccable cleanliness, guest-ready rooms, suites and public areas, and maintain the highest hospitality standards.

We value strong leadership, organizational excellence, and a warm, guest-centric approach. You will train and develop the team, coordinate schedules, and collaborate across Front Office, Maintenance, and SPA to

Competenze

• 4–5 years in Housekeeping in upscale hospitality, with initial leadership experience.
• Training in hospitality or cleaning services is an advantage.
• High standards of cleanliness, order, aesthetics and presentation.
• Ability to organize and coordinate housekeeping operations.
• Strong leadership, empathy and team motivation.
• Structured, independent and solution-oriented with responsibility.
• Excellent organizational skills, flexibility and resilience.
• Excellent communication and teamwork.
• Understanding needs of families and children.
• Good command of Italian; other languages are a plus.

Mansioni

• Overall responsibility for the Housekeeping department and presentation of rooms, suites, villas and public areas.
• Lead, train, and develop the Housekeeping team.
• Coordinate shift schedules and staff assignments.
• Inspect rooms and public areas to ensure top cleanliness and presentation.
• Collaborate with Front Office, Maintenance, SPA and other departments.
• Maintain family-friendly room setups and guest preferences.
• Manage linens, cleaning products, amenities, and equipment; monitor supplies.
• Ensure hygiene and safety regulations are followed.

Conoscenze

Housekeeping leadership

Quality awareness

Organizational skills

Guest service orientation

Team development

Communication skills

Italian language

Formazione

Hospitality or cleaning services training

Descrizione del lavoro

To lead our Housekeeping department at SAN SONNEA Family, we are looking for an experienced, quality-conscious and strong leader as Gouvernante / Executive Housekeeper (m/f/d) who combines attention to detail, excellent organizational skills and the highest standards of cleanliness and hospitality to create a welcoming and impeccably maintained environment in our exclusive 5-star family resort.

Your Tasks

• Overall responsibility for the Housekeeping department, ensuring impeccable cleanliness and presentation of our rooms, suites, villas and public areas
• Leading, training and continuously developing the Housekeeping team
• Organizing and coordinating all Housekeeping operations, including shift scheduling and staff assignments
• Inspecting and approving guest rooms, suites and villas before arrival, ensuring the highest standards of cleanliness and presentation
• Organizing and monitoring the quality of daily room cleaning and special guest arrangements
• Ensuring welcoming and family-friendly room setups while considering individual guest preferences
• Managing linen, cleaning products, amenities, materials and high-quality equipment
• Monitoring inventory levels and planning and ordering supplies according to operational needs
• Ensuring the proper use of cleaning products and equipment while complying with all hygiene and safety regulations
• Working closely with Front Office, Maintenance, SPA and all relevant operational departments
• Fostering a professional, welcoming and quality-oriented Housekeeping culture

Your Profile

• Several years of professional experience in Housekeeping within upscale or luxury hospitality, ideally at least 4-5 years, including initial leadership experience
• Completed professional training in hospitality or cleaning services is an advantage
• Strong quality awareness and exceptionally high standards of cleanliness, order, aesthetics and presentation
• Experience in organizing and coordinating professional Housekeeping operations
• Strong leadership skills, empathy and enjoyment of motivating and developing a team
• Structured, independent and solution-oriented approach to work with a strong sense of responsibility
• Excellent organizational skills, flexibility and resilience, even during busy operational periods
• Professional and confident demeanor with excellent communication and teamwork skills
• Understanding of the specific needs of families and children, as well as the importance of Housekeeping as an essential part of an exceptional guest experience
• Good command of Italian; additional language skills are an advantage

What We Offer

• All-inclusive onboarding when you start to ensure a smooth transition
• Work amidst the unspoiled nature of the Dolomites with a wide range of recreational activities
• Flexible work schedules, as well as health, pension, and social insurance
• Performance-based compensation
• Free employee restaurant serving breakfast, lunch, and dinner (even on days off)
• Accommodation in employee housing if needed
• Free parking
• Attractive continuing education opportunities, as well as career and advancement opportunities
• Organization of events and group outings for employees
• Discounts on spa treatments, store products, and partner hotels
• Free use of the gym

If you share our passion for hospitality, we'd love to hear from you.