Global Program Delivery Lead, Managed Services

Hitachi Digital Services, LLC; Roma; Híbrido; EUR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Hitachi Digital Services, LLC is seeking a senior Program Delivery leader to drive end-to-end managed services delivery across multiple domains, including Infrastructure, Cloud, and Enterprise Applications. The role focuses on strategic customer engagement, governance, and continuous service improvement to achieve resilient, scalable outcomes.

The ideal candidate brings deep technical expertise, strong operational leadership, and global delivery experience across regions and time zones, with a

Formación

• Bachelor's degree in engineering, CS, IT, or related field; Master's preferred.
• 15–20 years of progressive experience in enterprise IT, Managed Services, Infrastructure, Cloud, Digital Transformation, or Enterprise Application Delivery.
• Minimum 8 years leading global delivery organizations or large Managed Services portfolios.
• Experience managing enterprise customers with multi-million-dollar annual contracts.
• Proven track record leading global teams across multiple regions and time zones.

Responsabilidades

• Lead end-to-end service delivery for large-scale Managed Services engagements across Infrastructure, Cloud, Applications, Digital Workplace, Service Management, Security, Platform Operations.
• Drive strategic customer engagement, governance, and transformation roadmap execution.
• Manage multi‑million-dollar portfolios and deliver outcomes through automation, AI-enabled operations, and engineering excellence.
• Collaborate with executive stakeholders to ensure resilient, scalable, and outcome-based services.

Conocimientos

Delivery Leadership

Managed Services Operations

Program & Portfolio Management

Customer & Executive Engagement

Financial & Commercial Management

Digital Transformation & Innovation

Governance, Risk & Compliance

Leadership & People Development

Pre-Sales Solutioning

Educación

Bachelor's degree in Engineering, Computer Science, Information Technology, or related field

Master's degree preferred

Herramientas

Microsoft Azure

AWS

Google Cloud Platform (GCP)

Windows

Linux

VMware

Storage

Backup

Networking

Microsoft 365

ServiceNow

SAP

Oracle

Salesforce

Azure DevOps

GitHub

Jenkins

Terraform

Ansible

PowerShell

Python

Splunk

Dynatrace

Datadog

Azure Monitor

Grafana

ITIL

Descripción del empleo

Hitachi Digital Services, LLC is seeking a senior Program Delivery leader to drive end-to-end managed services delivery across multiple domains, including Infrastructure, Cloud, and Enterprise Applications. The role focuses on strategic customer engagement, governance, and continuous service improvement to achieve resilient, scalable outcomes.

The ideal candidate brings deep technical expertise, strong operational leadership, and global delivery experience across regions and time zones, with a