Global Order-to-Cash Specialist

Momentive; Italia; Remote; EUR 35,000 - 51,000; Full time

Job summary

Momentive is seeking a Customer Service Representative in Milan, Italy to own an independent portfolio of customer accounts within one or two segments. You will act as the extended arm of the commercial organization, accountable for execution from order creation to delivery.

You will efficiently process order-to-cash, handle inquiries across product, service and supply chain, and analyze SAP reports to resolve issues while coordinating with multiple functions.

Qualifications

• Bachelor's degree or diploma with customer service experience.
• Customer-focused mindset and fluent English with strong written and verbal communication.
• Experience in complex international environments and order-to-cash processes.

Responsibilities

• Efficiently process order-to-cash from contract management through order confirmation, ad-hoc invoicing and delivery — all order types and customers (EDI, export, web orders).
• Act as front-line business contact for product, service and supply chain inquiries; keep clients proactively informed and act to maximize ability to serve.
• Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance and Quality.
• Receive, enter and manage customer non-conformances/claims, including debit/credit note management.
• Build sustainable customer trust through open, proactive communication.

Skills

Order management

SAP (SD) knowledge

Customer service

English proficiency

Cross-functional collaboration

Education

Bachelor's degree / Diploma in relevant field

Tools

EDI systems

Export processing

Job description

Momentive is seeking a Customer Service Representative in Milan, Italy to own an independent portfolio of customer accounts within one or two segments. You will act as the extended arm of the commercial organization, accountable for execution from order creation to delivery.

You will efficiently process order-to-cash, handle inquiries across product, service and supply chain, and analyze SAP reports to resolve issues while coordinating with multiple functions.