Global NPDI Service Readiness Lead

Vertiv Holdings; Trieste/Trst; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Vertiv Holdings seeks a strategic Global Services leader to drive NPDI initiatives across product launches and lifecycle deployment. You will partner with Product Management, Engineering, Operations, and regional service teams to embed service requirements and ensure readiness for global rollouts.

The role emphasizes governance, risk management, and cross‑regional coordination to deliver scalable service capabilities and repeatable processes.

Competenze

• Bachelor's degree in a related discipline.
• 5+ years of experience in project or program management, operations, engineering, or product development.
• Experience managing complex, cross-functional projects.
• Experience with NPDI, product development, or service operations.
• Strong planning, execution, risk management, and stakeholder management skills.

Mansioni

• Lead Hardware + Services NPDI and Service-Only NPDI projects from intake to launch and service readiness.
• Define scope, objectives, timelines, milestones, deliverables, and success criteria.
• Coordinate cross-functional teams across Global Services, Product Management, Engineering, Operations, and regions.
• Ensure alignment with business priorities, service strategy, and deployment requirements.
• Manage multiple concurrent projects across Vertiv portfolios.
• Drive execution and accountability across geographically distributed teams.
• Lead NPDI governance and stage-gate activities, identifying risks and readiness needs.
• Coordinate reviews, status updates, and gate readiness assessments.
• Develop service readiness plans for new products and services.
• Coordinate readiness activities including documentation, procedures, training, tools, spare parts, and regional capabilities.
• Partner with NPDI Engineers and regional service teams to close readiness gaps.
• Support design transfer, product introduction, and global service implementation.
• Establish launch readiness criteria and monitor progress through stabilization.
• Evaluate NPDI intake and prioritize projects across business units.
• Coordinate with BU PMO leads on scope, involvement, and timing.
• Maintain project status, milestones, risks, dependencies, and resources.
• Identify capacity constraints and coordinate resource planning with Global Services leadership.
• Support portfolio reporting and provide visibility into project health.
• Contribute to PMO process improvements.
• Serve as primary Global Services contact for NPDI initiatives.
• Build relationships with Product Management, Engineering, Operations, BU PMOs, and regional leadership.
• Facilitate alignment across regions with competing priorities.
• Promote consistency in service readiness and project execution.
• Support development of global standards, playbooks, and repeatable processes.
• Lead or support digital service initiatives involving connected products, field technologies, and AI-enabled tools.
• Coordinate cross-functional initiatives with digital workflows and deployment readiness.
• Ensure technology initiatives deliver measurable value and address operational needs.
• Partner with technical teams to manage milestones and dependencies.
• Support integration of new technologies into global service operations.
• Maintain risk, issue, action, and dependency registers.
• Identify and mitigate schedule, resource, technical, and operational risks.
• Capture lessons learned and drive continuous improvement in governance and execution.
• Provide leadership with clear recommendations and escalation paths when at risk.

Conoscenze

Cross-functional collaboration

Communication

Strategic thinking

Executive communication

Formazione

Bachelor's degree in Business, Engineering, Project Management, Operations, or a related discipline

Strumenti

Jira

Confluence

Smartsheet

Descrizione del lavoro

Vertiv Holdings seeks a strategic Global Services leader to drive NPDI initiatives across product launches and lifecycle deployment. You will partner with Product Management, Engineering, Operations, and regional service teams to embed service requirements and ensure readiness for global rollouts.

The role emphasizes governance, risk management, and cross‑regional coordination to deliver scalable service capabilities and repeatable processes.