Global NPDI Service Readiness Lead

Vertiv Holdings; Puglia; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Vertiv Holdings in Lecce, Italy, seeks a Global Services NPDI Project Manager to lead end-to-end NPDI initiatives, embedding service readiness into launches and life-cycle activities. You will partner with Product Management, Engineering, Operations and regional service teams to deliver scalable service capabilities across multiple regions.

You will manage cross-functional programs, govern stage-gate activities, coordinate readiness plans, and drive continuous improvement.

Competenze

• Bachelor’s degree in Business, Engineering, Project Management, Operations, or a related discipline.
• 5+ years of experience in project or program management, operations, engineering, or product development.
• Experience managing complex, cross-functional projects.
• Experience with NPDI, product development, or service operations.
• Strong planning, execution, risk management, and stakeholder management skills.
• Experience with geographically distributed teams and multiple functions.
• Ability to manage competing priorities and deliver results in dynamic environments.
• Strong written, verbal, and executive communication skills.
• Ability to analyze complex problems and drive actionable outcomes.
• Willingness to travel domestically and internationally.
• Cross-functional collaboration
• Communication
• Jira
• Confluence
• Smartsheet

Mansioni

• Lead Hardware + Services NPDI and Service-Only NPDI projects from intake to launch and service readiness.
• Define scope, objectives, timelines, milestones, deliverables, and success criteria.
• Coordinate cross-functional teams across Global Services, Product Management, Engineering, Operations, and regions.
• Ensure alignment with business priorities, service strategy, and deployment requirements.
• Manage multiple concurrent projects across Vertiv portfolios.
• Drive execution and accountability across geographically distributed teams.
• Lead NPDI governance and stage-gate activities, identifying risks and readiness needs.
• Coordinate reviews, status updates, and gate readiness assessments.
• Develop service readiness plans for new products and services.
• Coordinate readiness activities including documentation, procedures, training, tools, spare parts, and regional capabilities.
• Partner with NPDI Engineers and regional service teams to close readiness gaps.
• Support design transfer, product introduction, and global service implementation.
• Establish launch readiness criteria and monitor progress through stabilization.
• Evaluate NPDI intake and prioritize projects across business units.
• Coordinate with BU PMO leads on scope, involvement, and timing.
• Maintain project status, milestones, risks, dependencies, and resources.
• Identify capacity constraints and coordinate resource planning with Global Services leadership.
• Support portfolio reporting and provide visibility into project health.
• Contribute to PMO process improvements.
• Serve as primary Global Services contact for NPDI initiatives.
• Build relationships with Product Management, Engineering, Operations, BU PMOs, and regional leadership.
• Facilitate alignment across regions with competing priorities.
• Promote consistency in service readiness and project execution.
• Support development of global standards, playbooks, and repeatable processes.
• Lead or support digital service initiatives involving connected products, field technologies, and AI-enabled tools.
• Coordinate cross-functional initiatives with digital workflows and deployment readiness.
• Ensure technology initiatives deliver measurable value and address operational needs.
• Partner with technical teams to manage milestones and dependencies.
• Support integration of new technologies into global service operations.
• Maintain risk, issue, action, and dependency registers.
• Identify and mitigate schedule, resource, technical, and operational risks.
• Capture lessons learned and drive continuous improvement in governance and execution.
• Provide leadership with clear recommendations and escalation paths when at risk.
• Willingness to travel domestically and internationally.
• Cross-functional collaboration
• Communication

Conoscenze

Project management

Cross-functional collaboration

Stakeholder management

Executive communication

Risk management

Team leadership

Travel flexibility

Problem solving

Formazione

Bachelor’s degree in Business, Engineering, Project Management, Operations, or a related discipline

Strumenti

Jira

Confluence

Smartsheet

Descrizione del lavoro

Vertiv Holdings in Lecce, Italy, seeks a Global Services NPDI Project Manager to lead end-to-end NPDI initiatives, embedding service readiness into launches and life-cycle activities. You will partner with Product Management, Engineering, Operations and regional service teams to deliver scalable service capabilities across multiple regions.

You will manage cross-functional programs, govern stage-gate activities, coordinate readiness plans, and drive continuous improvement.