Global Clienteling & CRM Campaigns Lead

Ferrari S.p.A.; Lombardia; Hybrid; EUR 69,000 - 75,000; Full time

Benefits offered by this job

Company restaurant

Wellness programs

Scholarships

Job summary

Ferrari S.p.A. in Milano seeks a Global Clienteling Tools & Campaigns Expert to scale Ferrari Lifestyle’s clienteling strategy worldwide. You will own the Salesforce CRM roadmap, translate business needs into practical tools, and collaborate with Digital Solutions, IT and Sales teams to elevate client engagement.

Fluency in English and strong project management are essential. The role blends CRM development, global campaigns, and cross-functional collaboration across HQ, regions and boutiques,

Qualifications

• Hands-on experience with CRM platforms and clienteling tools; Salesforce experience strongly preferred.
• Proven ability to translate business needs into functional requirements and guidelines.
• Experience developing targeted client campaigns and activation toolkits.

Responsibilities

• Salesforce CRM Database and App development, coordination, and rollout across HQ, regions and boutiques.
• Translate product launches and campaigns into global clienteling and outreach calendars.
• Coordinate tools and campaigns, monitor usage and improve CRM interfaces and processes.
• Support cross-functional CRM projects and continuous improvement initiatives.

Skills

CRM platforms

Salesforce

Clienteling

Project management

Analytical mindset

English fluency

Power BI

Tools

Salesforce

Power BI

Job description

Ferrari S.p.A. in Milano seeks a Global Clienteling Tools & Campaigns Expert to scale Ferrari Lifestyle’s clienteling strategy worldwide. You will own the Salesforce CRM roadmap, translate business needs into practical tools, and collaborate with Digital Solutions, IT and Sales teams to elevate client engagement.

Fluency in English and strong project management are essential. The role blends CRM development, global campaigns, and cross-functional collaboration across HQ, regions and boutiques,