Global Client Experience Training Leader in Luxury Retail

Fendi; Roma; In loco; EUR 56.000 - 69.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus eligibility

Descrizione del lavoro

Fendi seeks a dynamic Client Experience Training Manager to shape the global client experience roadmap. You will oversee the learning path from onboarding to leadership training for the worldwide boutique network, instilling client-centric behaviors to drive growth.

The role entails managing a team, collaborating with regional training teams, and driving timely delivery of trainings through a mix of in-person and digital formats. English fluency is required; travel is expected.

Competenze

• University degree in marketing & communication or related field.
• 8+ years of training experience in international retail or luxury fashion.
• Knowledge of luxury fashion industry and retail environment is a plus.
• Excellent strategic, analytical and communication skills with ability to navigate global scenarios.
• Ability to manage full training cycle including in-person activities and e-learning.
• Willingness to travel to key retail locations.
• Fluency in English; Italian is a plus.

Mansioni

• Develop the learning strategy and roadmap for client/selling experience, onboarding and leadership training for Fendi’s retail network.
• Create 360 training programs combining in-person and digital learning with global and regional needs.
• Set success metrics (retail KPIs, client KPIs, NPS) and report training outcomes with improvements.
• Coordinate worldwide training delivery, calendars and on-the-floor coaching to maximize impact.
• Bridge e-learning content with selling floor practices through real-life scenarios and practice.
• Foster client-centric mindset and styling culture across the retail network.
• Collaborate with CRM and other retail functions to define training plans and actions.
• Design training projects with HQ Omnichannel team for Customer Service.

Conoscenze

Leadership

Strategic thinking

Analytical skills

Communication skills

English fluency

Formazione

University degree in marketing/communication or related field

Strumenti

Learning platforms

Descrizione del lavoro

Fendi seeks a dynamic Client Experience Training Manager to shape the global client experience roadmap. You will oversee the learning path from onboarding to leadership training for the worldwide boutique network, instilling client-centric behaviors to drive growth.

The role entails managing a team, collaborating with regional training teams, and driving timely delivery of trainings through a mix of in-person and digital formats. English fluency is required; travel is expected.