European Client Growth Director

LVMH Group; Roma; In loco; EUR 150.000 - 250.000; Tempo pieno

Descrizione del lavoro

Fendi, part of the LVMH Group, is seeking a Client Development Director Europe to define and lead the European Client Development strategy, accelerating client acquisition, engagement, retention and loyalty across Europe. The role aligns CRM, Clienteling and Private Clients with the broader fashion house strategy.

You will lead the European Client Development organization, partnering with Retail and cross-functional teams to embed a client-centric culture while driving growth in luxury markets

Competenze

• 8+ years in Client Development, CRM, Retail, Omnichannel or related function, ideally in luxury.
• Proven experience leading client strategy across multiple markets and an international retail network.
• Strong analytical, communication and influencing skills with a strategic mindset.

Mansioni

• Define and lead the European Client Development strategy in alignment with business goals.
• Drive CRM, Clienteling and client engagement initiatives across Europe.
• Recruit, develop and empower the European Client Development team, including managers and VIC leadership roles.
• Partner with Retail, Omnichannel, Digital and HQ teams to ensure holistic client strategy across markets.
• Travel regularly across Europe to implement market actions and foster cross-market collaboration.

Conoscenze

Client Development

CRM

Retail

Omnichannel

Leadership

Data analysis

Strategic thinking

Formazione

Bachelor's degree in Business

Strumenti

CRM software

Microsoft Excel

Descrizione del lavoro

Fendi, part of the LVMH Group, is seeking a Client Development Director Europe to define and lead the European Client Development strategy, accelerating client acquisition, engagement, retention and loyalty across Europe. The role aligns CRM, Clienteling and Private Clients with the broader fashion house strategy.

You will lead the European Client Development organization, partnering with Retail and cross-functional teams to embed a client-centric culture while driving growth in luxury markets