Client Development Director Europe

LVMH Group; Roma; In loco; EUR 150.000 - 250.000; Tempo pieno

Descrizione del lavoro

Fendi, part of the LVMH Group, is seeking a Client Development Director Europe to define and lead the European Client Development strategy, accelerating client acquisition, engagement, retention and loyalty across Europe. The role aligns CRM, Clienteling and Private Clients with the broader fashion house strategy.

You will lead the European Client Development organization, partnering with Retail and cross-functional teams to embed a client-centric culture while driving growth in luxury markets

Competenze

• 8+ years in Client Development, CRM, Retail, Omnichannel or related function, ideally in luxury.
• Proven experience leading client strategy across multiple markets and an international retail network.
• Strong analytical, communication and influencing skills with a strategic mindset.

Mansioni

• Define and lead the European Client Development strategy in alignment with business goals.
• Drive CRM, Clienteling and client engagement initiatives across Europe.
• Recruit, develop and empower the European Client Development team, including managers and VIC leadership roles.
• Partner with Retail, Omnichannel, Digital and HQ teams to ensure holistic client strategy across markets.
• Travel regularly across Europe to implement market actions and foster cross-market collaboration.

Conoscenze

Client Development

CRM

Retail

Omnichannel

Leadership

Data analysis

Strategic thinking

Formazione

Bachelor's degree in Business

Strumenti

CRM software

Microsoft Excel

Descrizione del lavoro

The Client Development Director Europe is responsible for defining and leading the European Client Development strategy, with the ambition to accelerate client acquisition, engagement, retention and loyalty, while maximizing the long-term value of the client base across Europe.

The role translates the European vision into a clear strategy, ensuring strong alignment across Client Development, CRM, Clienteling and Private Clients. The role leads the European Client Development organization, with direct responsibility for the Client Development Managers and Private Clients Relations Manager, and partners closely with Retail and cross-functional teams to embed a strong client-centric culture across Europe.

Job responsibilities

Client Development Strategy & Business Growth

• Define and lead the European Client Development strategy in alignment with FENDI’s business strategy.
• Establish clear priorities, frameworks and KPIs across client acquisition, engagement, retention, loyalty and VIC development.
• Leverage client data, CRM analytics and market insights to identify growth opportunities and translate them into actionable business strategies.
• Monitor and challenge Client Development performance across Europe, ensuring measurable business impact and ROI.

CRM, Clienteling & Client Engagement

• Define the European vision and strategic framework for CRM and Clienteling, ensuring consistent adoption and best practices across markets.
• Drive the evolution of client engagement through CRM campaigns, events, community development, personalization and innovative client experiences.
• Ensure a consistent and elevated FENDI client experience across physical and digital touchpoints.

Private Client & VIC Development

• Define and lead the European strategy for the recruitment, development and retention of high-end clients and VICs.
• Build a strong VIC culture across the European retail network and ensure alignment between Private Clients Relations, Client Development and Retail.
• Oversee key European VIC initiatives and experiences, leveraging FENDI’s Roman heritage, culture and identity to create a distinctive client experience.

Leadership & Retail Partnership

• Lead, develop and empower the Client Development team, with direct responsibility for the Client Development Managers and Private Clients Relations Manager.
• Partner with European Retail Managers and Store Managers to translate the European strategy into market and store action plans.
• Drive Client Development capabilities and best-practice sharing across the European retail network.
• Build strong partnerships with Retail, Omnichannel, Digital, Marketing, Client Services and HQ teams to ensure a holistic and seamless client strategy.

Profile

• 8+ years’ experience in Client Development, CRM, Retail, Omnichannel or a related function, ideally within luxury.
• Proven experience in leading client strategy across multiple markets and an international retail network.
• Strong commercial and strategic mindset, with the ability to translate data and insights into business growth.
• Strong expertise in CRM, Clienteling, client engagement, PCR and VIC development.
• Proven leadership and stakeholder management skills in a complex international environment.
• Excellent analytical, communication and influencing skills.
• Entrepreneurial, proactive and results-oriented mindset.
• Passion for luxury, fashion, culture and evolving client behaviors.
• Fluent in English; additional European languages are a plus.
• Willingness to travel regularly across Europe.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.