Global Client Experience Training Lead

Fendi Italia Srl; Roma; Ibrido; EUR 56.000 - 69.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonuses

Employee benefits

Descrizione del lavoro

Fendi is seeking a dynamic Client Experience Training Manager to shape the evolution of our global client experience roadmap. Based in Rome at Fendi HQ, this role leads learning paths for onboarding, client experience, and leadership across the boutique network, with responsibility for a small team.

You will develop 360 training programs blending in-person and digital learning, set success measures on KPIs and NPS, report outcomes, and partner with regional teams to translate strategy into floor

Competenze

• University degree in marketing & communication.
• 8+ years of training experience in international retail and client experience strategy.
• Luxury fashion industry experience a plus.
• Excellent strategic, analytical, and communication skills.

Mansioni

• Develop learning strategy and roadmap for onboarding, client experience and leadership training for the Fendi retail network.
• Create 360 training programs blending in-person and digital learning with global and regional needs.
• Define success measures (retail KPIs, client KPIs, NPS) and report outcomes with improvements.
• Coordinate worldwide training delivery schedules and coaching to drive on-floor impact.
• Collaborate with regional teams to translate training into practical selling actions.

Conoscenze

Learning strategy

Training program design

Stakeholder management

English fluency

Team leadership

Formazione

University degree in marketing & communication

Descrizione del lavoro

Fendi is seeking a dynamic Client Experience Training Manager to shape the evolution of our global client experience roadmap. Based in Rome at Fendi HQ, this role leads learning paths for onboarding, client experience, and leadership across the boutique network, with responsibility for a small team.

You will develop 360 training programs blending in-person and digital learning, set success measures on KPIs and NPS, report outcomes, and partner with regional teams to translate strategy into floor