Private Clients Relation Manager

LVMH Group; Roma; Ibrido; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

LVMH Group seeks a Private Clients Relations Manager to develop and recruit high-end clientele, building a VIC network across Europe in luxury stores.

You will bridge stores and Client Development, promoting clienteling initiatives that align with Fendi identity and DNA, while driving elite segment profits and guest experiences across Europe.

Competenze

• Minimum 5 years in a Luxury Retail Company.
• Experience in fast paced, growing environments with travel.
• Proactive and empathetic with teamwork mindset.
• Commercial mindset with responsibility and entrepreneurial skills.
• English mandatory; other languages a plus.

Mansioni

• Lead and monitor all clienteling activities in European flagship stores and regional network.
• Analyze CRM database to promote clienteling activities at European level.
• Organize and optimize Fur Trunk Shows in Store and locations.
• Manage clienteling actions around fashion shows per guidelines.
• Propose, create, and implement special moments for VIC guests.
• Reinforce the Roman experience leveraging Rome project.
• Review and monitor sales performance and suggest strategies with Retail Directors.

Conoscenze

Luxury retail

Clienteling

English

Teamwork

CRM

Strumenti

CRM database

Descrizione del lavoro

As a Private Clients Relations Manager, you will be responsible for the development and recruitment of the high-end clientele by establishing a VIC network and culture across the European stores network.

Your main objective will be to maximize the profits related to the elite segment.

To accomplish your mission, you will act as a link among the stores and the Client Development to promote clienteling initiatives and projects at the highest standards and compliant with the FENDI identity and DNA.

Job responsibilities

• Lead and monitor all clienteling activities in the European flagship stores and across the Regional Stores Network, according to the Corporate guidelines.
• Analyze and work on CRM database to promote clienteling activities and actions at European level.
• Organize and optimize Fur Trunk Shows both in Store and in special locations.
• Manage all clienteling actions around fashion shows according to Corporate guidelines.
• Propose, create, and implement special moments for VIC guests.
• Reinforce the Roman experience and tradition exploiting the project Rome is Fendi and Fendi is Rome.
• Review and monitor sales performance periodically and recommend/ implement sales strategies in agreement with Retail Directors.

Profile

• A minimum of 5 years’ experience in a Luxury Retail Company.
• Experience and ability to be efficient whilst effective, in a fast paced, growing environment with frequent traveling.
• Proactive and empathic approach with attitude to teamwork.
• Commercial mindset and goal orientation with strong sense of responsibility and entrepreneurial skills.
• English mandatory, knowledge of additional languages is a plus

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.