Genesis Sales Operations Expert

Hyundai; Lombardia; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Car lease mobility program

Daily meal vouchers

Health insurance

Corporate wellness program

Job summary

Genesis Sales Operations Expert in Milano, Lombardy, Italy, drives ordering, allocation, stock, and delivery processes to boost retailer performance and business growth. You interface with retailers, HQ, logistics partners, and internal teams to deliver data-driven insights and optimize end-to-end vehicle handling.

You will monitor performance against targets, forecast and budget, and develop analyses to inform management decisions while guiding retailers on ordering and delivery planning in a

Qualifications

• Bachelor in Business Administration or related field.
• 5+ years in Sales Operations, Dealer Support, or related automotive function.
• Fluent Italian and English (written and spoken).
• Advanced proficiency in Microsoft Excel and reporting tools.
• Strong analytical mindset, customer focus and stakeholder management skills.

Responsibilities

• Prepare and maintain regular reports on retail sales, wholesale, stock, orders, and deliveries.
• Monitor sales performance against targets and identify trends, risks, and opportunities.
• Support forecasting and budget planning through data analysis.
• Develop ad hoc analyses to inform management decisions.
• Manage end-to-end vehicle ordering for accuracy and timeliness.
• Monitor order bank, production status, inbound pipeline, and vehicle availability.
• Coordinate vehicle allocation balancing retailer needs and customer demand.
• Support stock management strategies to maximize conversion opportunities.
• Coordinate logistics and delivery planning for seamless handovers.
• Provide guidance to retailers on ordering, allocation, stock, vehicle status and delivery planning.
• Monitor retailer performance KPIs and support actions to improve sales and customer satisfaction.

Skills

Analytical mindset

Customer focus

Stakeholder management

Cross-functional collaboration

Education

Bachelor in Business Administration

Tools

Microsoft Excel

Reporting tools

Job description

In this role you will support Genesis sales performance and enhance the customer journey through efficient vehicle ordering, allocation, stock, and delivery processes. You will serve as a key interface among retailers, HQ, logistics partners, and internal teams to drive operational excellence, retailer performance, and business growth. You will deliver data-driven insights, manage end-to-end ordering, and optimize logistics to ensure a smooth handover. This role offers the chance to shape how we balance priorities, improve customer satisfaction, and scale operations in a global environment.

• Car lease mobility program
• Daily meal vouchers
• Health insurance
• Corporate wellness program
• Prepare and maintain regular reports on retail sales, wholesale, stock, orders, and deliveries
• Monitor sales performance against targets and identify trends, risks, and opportunities
• Support forecasting and budget planning through data analysis
• Develop ad hoc analyses to inform management decisions
• Manage end-to-end vehicle ordering for accuracy and timeliness
• Monitor order bank, production status, inbound pipeline, and vehicle availability
• Coordinate vehicle allocation balancing retailer needs and customer demand
• Support stock management strategies to maximize conversion opportunities
• Coordinate logistics and delivery planning for seamless handovers
• Provide guidance to retailers on ordering, allocation, stock, vehicle status and delivery planning
• Monitor retailer performance KPIs and support actions to improve sales and customer satisfaction
• Collaborate with Sales, Customer Experience, Finance, Marketing, Network Development, Logistics, and HQ teams
• Support implementation of new systems, tools, and procedures ensuring policy compliance
• Bachelor in Business Administration (or related)
• 5+ years in Sales Operations, Dealer Support, or related automotive function
• Fluent Italian and English (written and spoken)
• Advanced proficiency in Microsoft Excel and reporting tools
• Strong analytical mindset, customer focus, and stakeholder management skills
• Analytical mindset
• Cross-functional collaboration
• Microsoft Excel
• Reporting tools

Genesis Sales Operations Expert milano, lombardia, it